User Controls for Evolv AI, Livio Edge AI, Livio AI, Livio, Picasso, Halo iQ, Muse iQ, SoundLens Synergy iQ, Halo 2, Muse, and SoundLens Synergy Products

User Controls configure patient controls for volume control, memory, tinnitus, balance control, mute, accessory stream, accessory volume, manual alert, power off, Thrive assistant, Edge Mode, autophone memories, and T² remote control, depending upon whether or not the hearing aid contains a physical switch, syncs binaural wireless hearing aids to communicate with each other, manages phone calls, controls the amount of VC reserve gain or Tinnitus reserve output available, or enables/disables Self Learning and/or level resets. The hearing aid's physical user control (e.g., rocker switch, push button, etc.) determines the configuration options available. Wireless hearing aids can be synced together and if a Best Fit is performed on both devices, all ear to ear features are automatically enabled. If an adjustment made during a binaural fitting result in a hearing aid configuration that no longer supports an enabled ear to ear feature (e.g., volume control), that feature will be disabled automatically.

Once the patient controls are configured, specific settings such as memory environments or signals for indicators, if applicable, can be adjusted. See Memory/Environments, Fine Tuning, Indicators, CROS/BiCROS, Tinnitus, and Fitting Summary for more information.

Wireless CommunicationWireless Communication

Drag and DropDrag and Drop

1. Connect and select the desired hearing aid(s) to configure via Get Started.

2. Click on the Read Device Settings or Load a Previous Session radio button and then click Start.

3. Click User Controls.

   Tip:  This screen can also be accessed via Fitting Summary by clicking details under User Controls.

4. Inspire automatically defaults to a binaural view if applicable. To configure only the right or left wired hearing aid, click or .

   Note:  If there are any differences between the two hearing aids' physical user controls (e.g., push button and digital rotary) which prevent the Volume Control Range and Step Size from being configured binaurally, each hearing aid must be configured separately.

5. Click to expand the User Control Settings section if not currently expanded.

   Note:  Only one section can be expanded at a time. Therefore, if VC Range and Step Size or VC Reserve Gain is currently expanded, when User Control Settings is expanded, VC Range and Step Size or VC Reserve Gain will automatically collapse.

6. Configure user controls and ear to ear settings user controls and ear to ear settings, if applicable, based on the user control type. Drag the user control to the desired ear side function, or check or uncheck the features to enable or disable.

   * If a user control (e.g., Hearing Aid Volume, Memory, etc.) is assigned to an ear side function (Short Press or Push & Hold), both the top and bottom buttons are automatically assigned to the function. For example, if Hearing Aid Volume is assigned to Short Press on the right ear side, the top button will increase the volume and the bottom button will decrease the volume.

    ** If the hearing aid contains an Analog Rotary + Push Button, Hearing Aid Volume cannot be assigned to both the rotary and push button on the same ear side.

   *** These options are only available if selected via General Preferences.

   **** If the wired hearing aid contains an Analog Rotary and T² is available, these user controls cannot be enabled at the same time.

   ★ Double tapping directly on the top portion of the ear (standard devices) or directly on the ear (custom devices) triggers the feature. If configured, the patient can adjust the tap sensitivity or disable the feature via the Thrive Hearing Control app.

   Field Name	Description	Details
   User Control Type (indicated at the top of the screen per ear side)
   Rocker Switch*
   Hearing Aid Volume	Indicates which ear side(s), if any, will control the hearing aid volume and denotes whether or not the volume will be adjusted binaurally in wireless products.	Hearing aid volume control can be configured for either Short Press or Push & Hold. If one or both user volume control sides are assigned, Ear to Ear is checked automatically, and the volume will be adjusted binaurally via the ear side(s) selected.
   Memory	Indicates which ear side(s), if any, will control the memory and denotes whether or not the memory will be changed binaurally in wireless products.	Memory change can be configured for either Short Press or Push & Hold. Ear to Ear is only available if both hearing aids are multi-memory, the number and location of the memories match between devices, and the physical switch on at least one of the paired hearing aids has been configured to control the memory. If one or both memory user control sides are assigned, Ear to Ear is checked automatically, and the memory will be changed binaurally via the ear side(s) selected. For Evolv AI, Livio Edge AI, Livio AI, and Livio products, if Send Signal, Receive Signal, Autophone, or Autocoil is selected for one of the memories, Ear to Ear cannot be disabled.
   Tinnitus Level	Indicates which ear side(s), if any, will control the tinnitus and denotes whether or not the tinnitus will be adjusted binaurally in wireless products.	Tinnitus level can be configured for either Short Press or Push & Hold. If one or both tinnitus user control sides are assigned, Ear to Ear is checked automatically, and tinnitus will be adjusted binaurally via the ear side(s) selected. In addition, if the tinnitus stimulus is disabled via Tinnitus, an alert displays on the Left Navigation Menu.
   Balance	Indicates which ear side(s), if any, will control the balance. This feature adjusts the balance between the receiver aid and the transmitter and only applies to BiCROS memories.	Balance control can be configured for either Short Press or Push & Hold and only displays for CROS/BiCROS devices. The top button adjusts the balance of the sound towards the device and moves the sound away from the opposite device, and the bottom button adjusts the balance of the sound away from the device and moves the sound towards the opposite device. If one or both user balance control sides are assigned, Ear to Ear is checked automatically, and the balance will be adjusted binaurally. In addition, if no memory is configured for BiCROS, an alert displays on the Left Navigation Menu.
   Mute	Indicates which ear side(s), if any, will mute the hearing aid without having to remove it from the ear or turn it OFF and denotes whether or not mute will be applied binaurally in wireless products.	Mute can only be configured for Push & Hold. The hearing aid battery is still active while Mute is enabled. If Mute is assigned to user controls on one or both sides, Ear to Ear is checked automatically, muting both hearing aids via the ear side(s) selected.
   Accessory Start/Stop	Indicates which ear side(s), if any, will start/stop the stream from the TV, Mini Remote Mic, or Remote Mic + and denotes whether or not the stream will be started/stopped binaurally.	This feature is only available for Evolv AI, Livio Edge AI, Livio AI, and Livio products. Accessory Start/Stop can be configured for either Push & Hold or Double Tap★ (Evolv AI, Livio Edge AI, and Livio AI products only; receiver only for CROS/BiCROS devices). If one or both accessory start/stop control sides are assigned, Ear to Ear is checked automatically, and the stream will be started/stopped binaurally via the ear side(s) selected.
   Accessory Volume	Indicates which ear side(s), if any, will control the stream volume from the TV, Mini Remote Mic, or Remote Mic + and denotes whether or not the volume will be adjusted binaurally.	This feature is only available for Evolv AI, Livio Edge AI, Livio AI, and Livio products. Accessory volume control can be configured for either Short Press or Push & Hold. If one or both user volume control sides are assigned, Ear to Ear is checked automatically, and the volume will be adjusted binaurally via the ear side(s) selected.
   Manual Alert	Indicates if the aid(s) will manually send an alert to the contact(s) identified via the Thrive Hearing Control app.	This feature is only available for Evolv AI, Livio Edge AI, and Livio AI products. Manual Alert can only be configured for Push & Hold. If Manual Alert is assigned on one ear side, the other side is automatically assigned Manual Alert, and Ear to Ear is checked automatically and cannot be disabled.
   Power Off	Indicates if the aid(s) will power off the device(s).	This feature is only available for rechargeable products. Power Off can only be configured for Push & Hold. If Power Off is assigned on one ear side, the other side is automatically assigned Power Off because Ear to Ear is not available for this user control. To power on the device, press and release the top button. Devices also automatically power on when removed from the charger. In addition, if Power Off is not configured, an alert displays on the Left Navigation Menu.
   Thrive Assistant	Indicates which ear side(s), if any, will initiate Voice Assistant in the Thrive Hearing Control app. This feature provides patients with an easy way to access information using their voice.	This feature is only available for Evolv AI, Livio Edge AI, and Livio AI products; receiver only for CROS/BiCROS devices. Thrive Assistant can only be configured for Double Tap★. Audio is automatically streamed to both ears, therefore, Ear to Ear is not applicable.
   Edge Mode	Indicates which ear side(s), if any, will activate/deactivate Edge Mode. This feature assesses the patient's current environment and once activated, makes smart, immediate adjustments to improve their listening experience.	This feature is only available for Evolv AI 2400 and Livio Edge AI products. Edge Mode can be configured for either Short Press or Double Tap★ (receiver only for CROS/BiCROS devices). If Edge Mode is assigned to user controls on one or both sides, Ear to Ear is checked automatically and cannot be disabled.
   Push Button
   Hearing Aid Volume**	Indicates which ear side(s), if any, will control the hearing aid volume, selects how the volume control will function, and denotes whether or not the volume will be adjusted binaurally in wireless products.	Hearing aid volume control can be configured for either Short Press or Push & Hold. The options are Right Raise, Left Lower (binaural wireless only), Left Raise, Right Lower*** (binaural wireless only), Up/Down, Down/Up***, Sprinkler Decrease, and Sprinkler Increase***. A description of the function displays in a tool tip by pointing to the option. If one or both user volume control sides are assigned, Ear to Ear is checked automatically, and the volume will be adjusted binaurally via the ear side(s) selected.
   Memory	Indicates which ear side(s), if any, will control the memory and denotes whether or not the memory will be changed binaurally in wireless products.	Memory change can be configured for either Short Press or Push & Hold. Ear to Ear is only available if both hearing aids are multi-memory, the number and location of the memories match between devices, and the physical switch on at least one of the paired hearing aids has been configured to control the memory. If one or both memory user control sides are assigned, Ear to Ear is checked automatically, and the memory will be changed binaurally via the ear side(s) selected.
   Tinnitus Level	Indicates which ear side(s), if any, will control the tinnitus, selects how the tinnitus control will function, and denotes whether or not the tinnitus will be adjusted binaurally in wireless products.	Tinnitus level can be configured for either Short Press or Push & Hold. The options are Right Raise, Left Lower (binaural wireless only), Left Raise, Right Lower*** (binaural wireless only), Up/Down, Down/Up***, Sprinkler Decrease, and Sprinkler Increase***. A description of the function displays in a tool tip by pointing to the option. If one or both tinnitus user control sides are assigned, Ear to Ear is checked automatically, and tinnitus will be adjusted binaurally via the ear side(s) selected. In addition, if the tinnitus stimulus is disabled via Tinnitus, an alert displays on the Left Navigation Menu.
   Balance	Indicates which ear side(s), if any, will control the balance and selects how the balance control will function. This feature adjusts the balance between the receiver aid and the transmitter and only applies to BiCROS memories.	Balance control can be configured for either Short Press or Push & Hold and only displays for CROS/BiCROS devices. This user control adjusts the balance of the sound towards the device and moves the sound away from the opposite device. The balance control options are Binaural or Sprinkler. A description of the function displays in a tool tip by pointing to the option. If one or both sides are configured as Balance or Balance Sprinkler, Ear to Ear is checked automatically, and the balance will be adjusted binaurally. In addition, if no memory is configured for BiCROS, an alert displays on the Left Navigation Menu.
   Mute	Indicates which ear side(s), if any, will mute the hearing aid without having to remove it from the ear or turn it OFF and denotes whether or not mute will be applied binaurally in wireless products.	Mute can only be configured for Push & Hold. The hearing aid battery is still active while Mute is enabled. If Mute is assigned to user controls on one or both sides, Ear to Ear is checked automatically, muting both hearing aids via the ear side(s) selected.
   Accessory Start/Stop	Indicates which ear side(s), if any, will start/stop the stream from the TV, Mini Remote Mic, or Remote Mic + and denotes whether or not the stream will be started/stopped binaurally.	This feature is only available for Evolv AI, Livio Edge AI, Livio AI, and Livio products. Accessory Start/Stop can be configured for either Push & Hold or Double Tap★ (Evolv AI, Livio Edge AI, and Livio AI products only). If one or both accessory start/stop control sides are assigned, Ear to Ear is checked automatically, and the stream will be started/stopped binaurally via the ear side(s) selected.
   Accessory Volume	Indicates which ear side(s), if any, will control the stream volume from the TV, Mini Remote Mic, or Remote Mic + and denotes whether or not the volume will be adjusted binaurally.	This feature is only available for Evolv AI, Livio Edge AI, Livio AI, and Livio products. Accessory volume control can be configured for either Short Press or Push & Hold. The options are Right Raise, Left Lower (binaural wireless only), Left Raise, Right Lower*** (binaural wireless only), Up/Down, Down/Up***, Sprinkler Decrease, and Sprinkler Increase***. If one or both user volume control sides are assigned, Ear to Ear is checked automatically, and the volume will be adjusted binaurally via the ear side(s) selected.
   Manual Alert	Indicates if the aid(s) will manually send an alert to the contact(s) identified via the Thrive Hearing Control app.	This feature is only available for Evolv AI, Livio Edge AI, and Livio AI products. Manual Alert can only be configured for Push & Hold. If Manual Alert is assigned on one ear side, the other side is automatically assigned Manual Alert, and Ear to Ear is checked automatically and cannot be disabled.
   Power Off	Indicates if the aid(s) will power off the device(s).	This feature is only available for rechargeable products. Power Off can only be configured for Push & Hold. If Power Off is assigned on one ear side, the other side is automatically assigned Power Off because Ear to Ear is not available for this user control. To power on the device, press and release the push button. Devices also automatically power on when removed from the charger. In addition, if Power Off is not configured, an alert displays on the Left Navigation Menu.
   Thrive Assistant	Indicates which ear side(s), if any, will initiate Voice Assistant in the Thrive Hearing Control app. This feature provides patients with an easy way to access information using their voice.	This feature is only available for Evolv AI, Livio Edge AI, and Livio AI products. Thrive Assistant can only be configured for Double Tap★. Audio is automatically streamed to both ears, therefore, Ear to Ear is not applicable.
   Edge Mode	Indicates which ear side(s), if any, will activate/deactivate Edge Mode. This feature assesses the patient's current environment and once activated, makes smart, immediate adjustments to improve their listening experience.	This feature is only available for Evolv AI 2400 and Livio Edge AI products. Edge Mode can be configured for either Short Press or Double Tap★. If Edge Mode is assigned to user controls on one or both sides, Ear to Ear is checked automatically and cannot be disabled.
   Digital Rotary or Analog Rotary****
   Hearing Aid Volume**	Indicates which ear side(s), if any, will control the hearing aid volume and denotes whether or not the volume will be adjusted binaurally in wireless products.	If one or both user volume control sides are assigned, Ear to Ear is checked automatically, and the volume will be adjusted binaurally via the ear side(s) selected.
   Tinnitus Level	Indicates which ear side(s), if any, will control the tinnitus and denotes whether or not the tinnitus will be adjusted binaurally in wireless products.	Tinnitus cannot be configured on an analog rotary control. If one or both tinnitus user control sides are assigned, Ear to Ear is checked automatically, and tinnitus will be adjusted binaurally via the ear side(s) selected. In addition, if the tinnitus stimulus is disabled via Tinnitus, an alert displays on the Left Navigation Menu.
   Accessory Start/Stop	Indicates which ear side(s), if any, will start/stop the stream from the TV, Mini Remote Mic, or Remote Mic + and denotes whether or not the stream will be started/stopped binaurally.	This feature is only available for Evolv AI, Livio Edge AI, and Livio AI products. Accessory Start/Stop can only be configured for Double Tap★. If one or both accessory start/stop control sides are assigned, Ear to Ear is checked automatically, and the stream will be started/stopped binaurally via the ear side(s) selected.
   Thrive Assistant	Indicates which ear side(s), if any, will initiate Voice Assistant in the Thrive Hearing Control app. This feature provides patients with an easy way to access information using their voice.	This feature is only available for Evolv AI, Livio Edge AI, and Livio AI products. Thrive Assistant can only be configured for Double Tap★. Audio is automatically streamed to both ears, therefore, Ear to Ear is not applicable.
   Edge Mode	Indicates which ear side(s), if any, will activate/deactivate Edge Mode. This feature assesses the patient's current environment and once activated, makes smart, immediate adjustments to improve their listening experience.	This feature is only available for Evolv AI 2400 and Livio Edge AI products. Edge Mode can only be configured for Double Tap★. If Edge Mode is assigned to user controls on one or both sides, Ear to Ear is checked automatically and cannot be disabled.
   No User Control
   Accessory Start/Stop	Indicates which ear side(s), if any, will start/stop the stream from the TV, Mini Remote Mic, or Remote Mic + and denotes whether or not the stream will be started/stopped binaurally.	This feature is only available for Evolv AI, Livio Edge AI, and Livio AI products. Accessory Start/Stop can only be configured for Double Tap★. If one or both accessory start/stop control sides are assigned, Ear to Ear is checked automatically, and the stream will be started/stopped binaurally via the ear side(s) selected.
   Thrive Assistant	Indicates which ear side(s), if any, will initiate Voice Assistant in the Thrive Hearing Control app. This feature provides patients with an easy way to access information using their voice.	This feature is only available for Evolv AI, Livio Edge AI, and Livio AI products. Thrive Assistant can only be configured for Double Tap★. Audio is automatically streamed to both ears, therefore, Ear to Ear is not applicable.
   Edge Mode	Indicates which ear side(s), if any, will activate/deactivate Edge Mode. This feature assesses the patient's current environment and once activated, makes smart, immediate adjustments to improve their listening experience.	This feature is only available for Evolv AI 2400 and Livio Edge AI products. Edge Mode can only be configured for Double Tap★. If Edge Mode is assigned to user controls on one or both sides, Ear to Ear is checked automatically and cannot be disabled.
   Features
   Double Tap
   Double Tap Sensitivity	Selects the tap sensitivity when activating/deactivating the configured feature(s).	This feature is only available for Evolv AI products and is only enabled if a user control is configured for Double Tap. For binaural fittings, this setting applies to both devices. The patient can also adjust the tap sensitivity via the Thrive Hearing Control app.
   Autophone Memories
   Ear to Ear for Autophone Memories	Denotes whether or not autophone memories will be changed binaurally in wireless products.	This feature is only available if Autophone or Autocoil is selected for one of the memories and is checked automatically for one or both devices based on how it's configured via Memories. If the hearing aid contains a rocker switch or push button and memory user control is not assigned to an ear side function, this feature can be enabled or disabled. However, if one or both memory user control sides are assigned, this feature is checked automatically for the compatible ear side(s) configured via Memories and cannot be changed. Therefore, the state of this feature is based on the Ear to Ear setting for the compatible memory user control. For Evolv AI, Livio Edge AI, Livio AI, and Livio products, this feature cannot be disabled.
   T²****
   T² Remote Control	Indicates which ear side(s), if any, will accept telephone touch tones to control volume level, memory, tinnitus level, mute, and wake.	This feature is available on most wired products. Click to view the touch tone instructions for the patient. In addition, if the microphone is turned off in a Telephone memory, an alert displays.

   Note:  Only one user control (e.g., Hearing Aid Volume, Memory, etc.) can be assigned per ear side function (e.g., Short Press, Push & Hold, etc.). If configuring wired products binaurally, the user control is automatically assigned to both ear sides. Ear to Ear can be enabled/disabled per ear side, therefore, a user control can activate both aids simultaneously from only one ear side if desired. However, for CROS/BiCROS devices, Ear to Ear is unchecked and disabled for all 2.4 GHz user controls, and checked and disabled for all 900 MHz user controls except Mute. For Halo iQ and Halo 2 products, user controls function as an Ear to Ear command when the hearing aids are paired with a mobile device.

   Tip:  To remove a user control from an assigned function, click or drag the user control back to the left. Removing a Hearing Aid or Accessory Volume Up, Hearing Aid or Accessory Volume Down, Tinnitus Level Up, Tinnitus Level Down, Balance function (push button only), Manual Alert, or Power Off (rechargeable products only) automatically removes the corresponding function. In addition, dragging a different user control to a previously assigned ear side function automatically replaces the existing function.

7. Click Print in the right hand corner of the User Control Settings tab to print and/or preview the Device Guide if desired.
8. Click to expand the Manage Phone Calls section.
9. Enable or disable answering, declining, and ending phone calls via an iOS phone specifically.

   Note:  The patient can also enable or disable this feature via the Thrive Hearing Control app.

10. Click to expand the VC Range and Step Size, VC Reserve Gain, or Tinnitus Output Range and Step Size section.
11. Click on the desired step size button, if available.

    Note:  These buttons are only available if Hearing Aid Volume, Tinnitus Level, or T² Remote Control was enabled via the User Control Settings section, or the SurfLink Remote Control or SurfLink Mobile was enabled via Accessories. The options available for step size are 2 dB and 4 dB. If the hearing aid contains a digital rotary, only a 2 dB step size is available, and if the hearing aid contains an analog rotary, step size is not applicable. If fitting wireless products binaurally, the VC step size can only be set independently if both Ear to Ear Volume and all wireless remote control devices are disabled. The tinnitus step size can only be set independently if Ear to Ear Tinnitus is disabled.

12. Drag the slider bars or click on the tick mark to adjust the VC Range (attenuation and reserve gain) and/or Tinnitus Output Range, or click the up or down arrow keys to increase or decrease the VC Reserve Gain per ear side, if available.

    Note:  In the VC Range, the thick, black tick mark represents the programmed use gain. In the Tinnitus Output Range, the thick, black tick mark represents the programmed level of the tinnitus stimulus. For Evolv AI, Livio Edge AI, Livio AI, Livio, Halo iQ and Halo 2 products, the VC range is fixed; therefore, the attenuation and reserve gain cannot be adjusted independently. Dragging a slider bar adjusts the range, which cannot exceed 20 dB between the reserve gain and attenuation. If fitting wireless products binaurally, the VC range can only be set independently if both Ear to Ear Volume and all wireless remote control devices are disabled. The tinnitus reserve output can only be set independently if Ear to Ear Tinnitus is disabled. User volume control for touch tone phones (T²) can be adjusted via this screen.

    Note:  The programmed response of the hearing aid may impact the default reserve gain or output value, but the amount of reserve gain or output can be adjusted. If the reserve gain or output is increased and a decrease in the frequency response in one or more channels or bands is required to accommodate the selected value, a message displays. Click Continue to increase the reserve gain or output and alter the frequency response of the hearing aid, or click Cancel to cancel increasing the reserve gain or output.

    Tip:  Press the up or down arrow keys on the keyboard to adjust the VC Range, VC Reserve Gain, and/or Tinnitus Output Range.

13. Click to expand the Additional Configuration Options section.
14. Click the Automatic or Off radio button to enable or disable Self Learning.

    Note:  Self Learning and Auto Experience Manager cannot be enabled at the same time. If configuring wireless products, the option selected for one ear side is automatically assigned to the opposite ear side because the setting must match between devices. If learning has been applied, an alert displays.

15. Check or uncheck Reset Levels on Memory Change to reset or not reset the Hearing Aid Volume, Tinnitus Level, and/or Balance back to their default programmed level when a memory change occurs.