Device Guide

The Device Guide prints instructions and tips to assist the patient in adjusting his/her hearing aid based on the device's features, configuration, accessories, etc. The tips for success must be identified and selected via Reports Preferences in order to print on the report. In addition, the option to print the report in a different language can be selected. The Report Header options selected via Reports Preferences determines the logo/text and patient information that prints at the top of the report. This report is only available for Evolv AI, Livio Edge AI, Livio AI, Livio, Picasso, Halo iQ, Muse iQ, SoundLens Synergy iQ, Halo 2, Muse, Halo, Z Series, 3 Series, SoundLens, Xino Wireless, and Xino Tinnitus products. For Evolv AI, Livio Edge AI, Livio AI, Livio, Halo iQ, Halo 2, and Halo wireless products, please refer to the operations manual for instructions on adjusting the hearing aid using the mobile phone application or go to www.starkey.com/hearing-aids/thrive-hearing/thrive-hearing-app or www.trulinkhearing.com.

1. Connect and select the desired hearing aid(s) to report via Get Started.

   Tip:  To report simulated products, see Simulate. Continue at step 3.

2. Click on the Read Device Settings or Load a Previous Session radio button and then click Start.

3. Adjust the hearing aid(s) if desired.

4. Click File or Inspire (if Noah 3 is installed) from the Menu Bar.

5. Click Print to print and/or preview the report.

   Tip:  Click  on the Inspire Toolbar to print and/or preview the report.

6. Click Device Guide.

7. Check or uncheck any Starkey Accessories to print or not print if desired.

   Note:  This option is only available for Evolv AI, Livio Edge AI, Livio AI, and Livio wireless products. If in a live fitting, the accessories paired to the hearing aid are automatically checked. If simulating, all accessories are checked.

8. Uncheck Include Tips for Success to not print the tips selected via Reports Preferences if desired.

9. Select the desired Print language from the drop down list.

   Note:  If Include Tips for Success is checked, only the tips selected via Reports Preferences that haven't been edited from the recommended text (Tips 1-7) will print in the desired language.

10. Click Print or Print Preview.

    Tip:  Click Close to cancel the report and close the Print screen.

11. If Print was selected, change any print settings if desired and click Print. If Print Preview was selected, navigate or print the report report using the options on the Print Preview Toolbar.

    * If reporting 2.4 GHz CROS/BiCROS devices, only the receiver aid prints. If reporting 900 MHz CROS/BiCROS devices, only the product family prints for the transmitter.

    Device Guide	Description
    Report Header	Manufacturer's logo, company's logo, or customized text. Prints based on the Report Header selected via Reports Preferences.
    Customized for	Patient's name. Only prints if Patient Name was selected via Reports Preferences.
    DOB	Patient's date of birth. Only prints if Patient Date of Birth was selected via Reports Preferences.
    Session	Date of the current or retrieved session. Only prints if Session Date / Date of Test was selected via Reports Preferences.
    Left/Right Ear
    Left*	Left hearing aid's product family, circuit, and style, zoomed in image of the user control, if applicable, and image of the device.
    Right*	Right hearing aid's product family, circuit, and style, image of the device, and zoomed in image of the user control, if applicable.
    Control Surface (only prints if the hearing aid contains a Sweep Technology volume control and Surface Control Sleep was selected via User Controls
    Patient Experience	Describes how to awake the hearing aid from sleep.
    Thrive Hearing Control/TruLink App
    Patient Experience	Indicates where to get information on adjusting the hearing aid and managing Fall Alert using the mobile app.
    Code	Code the patient will enter into the Thrive Hearing Control app when adding a professional for remote programming.
    Manage Phone Calls (only prints if Answer, Decline, End phone calls was enabled via User Controls)
    Patient Experience	Describes how to answer, decline, and end phone calls on an iOS phone via the hearing aid's physical user control.
    Controls (only prints if the patient can adjust the hearing aid's volume, tinnitus stimulus, and/or balance, power off/on and/or mute the device, start/stop an accessory stream, activate voice assistant, activate/deactivate Edge Mode, and/or adjust the accessory stream volume)
    Hearing Aid Volume, Tinnitus, Balance, Power Off/On, Mute, Accessory Stream, Thrive Assistant, Edge Mode, and/or Accessory Stream Volume	Describes how to adjust the hearing aid volume, tinnitus stimulus, and/or balance, power off/on and/or mute the hearing aid(s), start/stop an accessory stream, activate voice assistant in Thrive, activate/deactivate Edge Mode, and/or adjust the accessory stream volume. The instructions are based on the hearing aid's physical user control (e.g., rocker switch, push button, etc.), if applicable, and how it's configured.
    Indicator Sounds	An image showing the steps and the number of beeps and clicks, or tones that play between maximum and minimum. For Evolv AI, Livio Edge AI, Livio AI, Livio, Picasso, Halo iQ, Muse iQ, SoundLens Synergy iQ, Halo 2, Muse, and SoundLens Synergy products, checkmarks identify which specific indicators will be heard.
    Memory (only prints if the patient can change the hearing aid's memories)
    Patient Experience	Describes how to change the memories. The instructions are based on the hearing aid's physical user control (e.g., rocker switch, push button, etc.) and/or wireless accessory, how they're configured, and the memories selected.
    Memory Table	Lists the hearing aid's memories, mode (CROS/BiCROS only), the indicators that play based on how it's configured, and the names that display in Thrive/TruLink, if applicable.
    Manual Alert (only prints if the patient can manually send an alert)
    Patient Experience	Describes how to trigger a manual alert. The instructions are based on the hearing aid's physical user control and how it's configured.
    Indicator Table	Lists the alert events and the indicators that play based on how it's configured.
    Starkey Remote (only prints if Include Remote was selected when generating the report)
    Pairing Hearing Aids with your Remote or Pairing CROS Receiver to your Remote, Lock/UnLock, Ear Selection, Volume Controls, and Favorite Button	Shows on the remote control image how to adjust the volume, change the memories, mute/unmute the hearing aid(s), etc. and describes its basic functions.
    StarLink Remote (only prints if Include Remote 2.0 was selected when generating the report)
    Pairing Hearing Aids with your Remote or Pairing CROS Receiver to your Remote, Lock/UnLock, Volume Controls, and Favorite Button	Shows on the remote control image how to adjust the volume, change the memories, etc. and describes its basic functions.
    Starkey TV (only prints if Include TV was selected when generating the report)
    Media Streaming	Shows on the TV image how turn it on/off, pair the hearing aids, and adjust the volume, and describes its basic functions.
    Starkey Remote Microphone + (only prints if Include Remote Mic + was selected when generating the report)
    General Use, Phone Calls, Remote Microphone, Loop Receiver, Direct Audio Input, and Line-In Audio	Diagrams the features on the remote microphone + image and describes its functions.
    Starkey Mini Remote Microphone (only prints if Include Mini Remote Mic was selected when generating the report)
    General Use	Diagrams the features on the mini remote mic image and describes its general use.
    Starkey Table Microphone (only prints if Include Table Microphone was selected when generating the report)
    General Use, Tabletop, Remote Microphone, and Line-In Audio	Diagrams the features on the table microphone image and describes its functions.
    T2 Remote Control (only prints if T2 Remote Control was enabled via User Controls)
    Activate the T2 function, Adjust your hearing aid, and Remote Control Image	Describes how to enable the hearing aid for commands and shows on the remote control image how to adjust the volume, change the memories, adjust the tinnitus stimulus, and mute/unmute the device.
    TruLink/SurfLink Remote Control (only prints if TruLink or SurfLink Remote Control was enabled via Accessories)
    General Use, Lock/UnLock, Ear Selection, Favorite Button, and Home Button	Shows on the remote control image how to adjust the volume, change the memories, mute/unmute the hearing aid(s), etc. and describes its basic functions.
    SurfLink Remote Microphone (only prints if SurfLink Remote Mic and/or Mini Mobile was enabled via Accessories)
    General Use	Diagrams the features on the remote microphone image and describes its general use.
    Memory Table	Lists the hearing aid's memories and denotes whether or not audio streaming is available.
    SurfLink Mini Mobile (only prints if SurfLink Mini Mobile was enabled via Accessories)
    General Use	Diagrams the features on the mini mobile image and describes its general use.
    Memory Table	Lists the hearing aid's memories and denotes whether or not audio streaming is available.
    SurfLink Mobile (only prints if SurfLink Mobile was enabled via Accessories)
    Remote Control function, Ear Selection, Favorite Button, and Answering Phone Calls	Shows on the mobile images how to adjust the volume, change the memories, mute/unmute the hearing aid(s), answer phone calls, etc. and describes its basic functions.
    SurfLink Media (only prints if SurfLink Media was enabled via Accessories)
    Media Streaming	Shows on the media image how to adjust the volume, adjust the streaming activation range, and turn it on/off, and describes its basic functions.
    Memory Table	Lists the hearing aid's memories and denotes whether or not audio streaming is available.
    Low Battery (only prints if reporting CROS/BiCROS devices)
    Patient Experience	Describes the difference in the low battery indicator that plays for the receiver and transmitter.
    Tips for Success (only prints if Include tips for success was selected when generating the report and Tips were selected via Reports Preferences)
    Tips 1-8	Only the tips selected via Reports Preferences print.

12. If Print Preview was selected, click X on the Title Bar to close.
13. Click Close to close the Print screen.