Connect

Connect is the default screen that welcomes you to Pro Fit and offers two programming options. This screen displays information about the detected hearing aids and provides options for working with them, and TeleHear loads a fitting session to adjust hearing aids remotely. In addition, patients and audiograms can be viewed and maintained via the Noah or PatientBase database. Follow the instructions below for Connected Devices and see TeleHear for more information on this feature.

There are three options for working with the detected hearing aids: Connect, Update Firmware (if available), and Change Tier (if available). Connect starts a new fitting session using the settings in the hearing aid. Update Firmware updates the hearing aid firmware to operate at a more advanced performance level. Change Tier upgrades and/or downgrades the demo product's tier. To retrieve a previously saved live fitting session and transfer the settings into the connected hearing aid, see Retrieve Session.

Detecting DevicesDetecting Devices

1. Place the hearing aid(s) within range of the Noahlink Wireless 2 or Noahlink Wireless Programmer, or connect the desired wired hearing aid(s) using the appropriate cable. All the hearing aids hearing aids connected to each programmer display. Aids detected for the patient chosen in Noah or PatientBase are listed first within that programmer section and automatically selected.

   Note:  For best results, program with a fully charged or fresh battery inserted into the hearing aid(s). Rechargeable batteries must be removed before programming wired hearing aids. Wireless hearing aids must have a battery inserted for wireless programming.

   Connect Information	Description
   Patient: Patient's Name	Patient selected in the Noah or PatientBase database. To add, edit, or select a patient, click Patient: or Patient: Patient's Name from the Menu Bar.
   Audiogram	Views and/or edits the selected patient's audiogram.
   View programmers	Launches the Programmers dialog.
   Programmer Name	Programmer the hearing aid(s) is connected to (e.g., SpeedPort 2, NOAHlink, etc.).
   Update available	Updates the Noahlink Wireless 2 or Noahlink Wireless Programmer firmware. This option is only available if Pro Fit identifies a newer firmware version is available. Click Update available to download the latest version.
   refresh	Executes a manual discovery of wireless hearing aids within range of the Noahlink Wireless 2 or Noahlink Wireless Programmer. Only displays if a Noahlink Wireless 2 or Noahlink Wireless Programmer is selected.
   reconnect	Indicates the programmer is disconnected. Only the programmers selected via Programmers that are disconnected display. Click reconnect to reestablish the connection.
   Hearing Aid Card	Selects the hearing aid(s) to program. The hearing aid(s) discovered for the patient selected in the Noah or PatientBase database are automatically selected. A blue line at the top indicates the selected card(s). Only one right and one left hearing aid connected to the same programmer can be selected. If two wireless hearing aids are paired and one side is selected, the opposite side is automatically selected. However, if both paired hearing aids are selected and one side is unselected, the opposite side is not unselected to allow a monaural fitting.
   Patient Information	Patient's name or "New" (if no patient name is stored in the device), product, matrix, serial number, and firmware version. The patient's name only displays if the hearing aid was previously fit to the patient and Show Patient Name for Devices is selected via Connect Preferences. If not selected, the patient's name is displayed in a tooltip by pointing to "Name Hidden".
   /	Denotes if the hearing aid is a right or left aid.
   	Indicates the battery strength visually and numerically. Black represents greater than 25% battery life and red represents less than 25%. If the battery life on a rechargeable product is low or less than 25%, an alert displays. Recharge the device first to prevent losing power during programming. Only displays for rechargeable products.
   Image	Picture of the hearing aid detected.
   	Indicates the two hearing aids are paired. The right hearing aid displays first, followed by the left. Only displays for wireless hearing aids.
   R/L Radio Button	Selects the hearing aid or transmitter side. If two hearing aids are paired and one side is changed (e.g., L to R), the other will change automatically (e.g., R to L). Only displays for standard wireless hearing aids or transmitters.
   Connect	Starts a new fitting session using the settings in the hearing aid.
   Update Firmware	Updates the hearing aid firmware to operate at a more advanced performance level. This option is only available if Pro Fit identifies a newer firmware version is available on the PC for the connected hearing aid(s).
   Change Tier	Upgrades and/or downgrades the demo product's tier. This option is only available if Pro Fit identifies that a product tier upgrade and/or downgrade is available on the PC for the connected demo hearing aid(s).
   TeleHear	Logs into the TeleHear Portal, sets up patients for remote programming, and starts a live remote fitting session. This panel only displays if TeleHear is enabled via Configuration Preferences. Click  to hide the panel.

   Tip:  If hearing aids are within range of the Noahlink Wireless 2 or Noahlink Wireless Programmer and contain fully charged or fresh batteries but aren't detected, click refresh to execute a manual discovery. Although wired, Signature CIC rechargeable products can only be programmed wirelessly via a Noahlink Wireless 2 or Noahlink Wireless Programmer. If programming 2.4 GHz products that have been paired and are currently connected to another device, either Bluetooth on the device or the device itself must be turned off for the Noahlink Wireless 2 or Noahlink Wireless Programmer to read and program the aids.

   Tip:  If the hearing aids aren't detected because they're a different brand of Starkey, see Add Code for more information.

   Note:  Only the wired and/or wireless programmers selected via Programmers can detect hearing aids. If you're having trouble establishing a wireless connection to the hearing aids you want to fit, click View programmers to detect all available programmers.

2. Click the hearing aid(s) to program, if applicable.

   Tip:  To locate a specific wireless hearing aid, see Wireless Programming.

   Note:  For 2.4 GHz CROS/BiCROS devices, once the receiver and transmitter are paired, only the receiver needs to be connected for adjustments. Regardless of whether just the receiver or both are connected, only information for the receiver is displayed on most screens.

   Tip:  To power off a rechargeable device to send in for service, see Ship Mode.

3. Click Connect, Update Firmware (if available), or Change Tier (if available).

   Note:  A message displays if the patient's first and last names selected in Noah or PatientBase don't match the patient's first and last names in the hearing aid(s) exactly (case sensitive not applicable). Based on if the aid(s) is standard or custom determines the message and options available. Click Reset Hearing Aid(s) to reset the standard aid(s), click Continue to change the patient's name in the aid(s), or click Cancel to cancel the connection. Click Yes to change the patient's name in the custom aid(s) or click No to cancel the connection.

   Note: A message displays if the hearing aid(s) settings are newer than the patient's most recent saved fitting session in Noah or PatientBase. Click Yes to save the settings to Noah or PatientBase, click No to not save and start the fitting, or click Cancel to cancel the fitting and return to the Connect screen.

   Note:  If the hearing aid(s) contains a lock code that doesn't match the code via General Preferences, it must be entered to unlock the aid before it can be read and adjustments made. Enter the four digit code and click OK. If the correct code is entered or matches the code via General Preferences initially, the hearing aid is automatically unlocked and must be locked again if desired via Device Access Settings. If the code is unknown, click Cancel to cancel the fitting and return to the Connect screen, or click Clear Settings and Reset Device to clear all settings and patient data from the hearing aid and return it to the default settings.

   Note:  If only one wireless hearing aid were selected and paired with another aid that was not selected or connected, a message would be displayed to connect the partner aid. Click OK to fit monaurally or Cancel to cancel the fitting and return to the Connect screen.

   Note:  Pro Fit requires a minimum of four audiometric thresholds at 500, 1000, 2000, and 4000 Hz. If any of these thresholds are missing on the patient's audiogram, Pro Fit automatically predicts the missing data and provides the option to either use this predicted data or edit the audiogram. If there's a conflict between the audiogram in the hearing aid and Noah or PatientBase, a dialog box asks which audiogram to use. Click Hearing Aid to use the hearing aid's audiogram or click Office System to use Noah or PatientBase's audiogram.

   Note:  If paired wireless hearing aids that don't have matching wireless capabilities and the same configuration were selected, the Wireless Settings Conflict dialog would display, asking you to select which device has the desired functionality for your fitting. Click Select for the source hearing aid, and Pro Fit automatically changes the settings in the other hearing aid to match those of the selected hearing aid, or click Cancel to cancel the fitting and return to the Connect screen. See Wireless Programming for more information.

   Note:  If the acoustic options have not been set on applicable hearing aids, the Acoustics screen automatically displays.

4. Program the hearing aid(s).

   Note:  If programming a wireless hearing aid, the physical user control, if applicable, is disabled during the fitting. Once the fitting session is complete, the physical user controls can be re-enabled to test the hearing aid without exiting Pro Fit. See Wireless Programming for more information.

   Note:  The connection status icons will change as the hearing aid(s) is programmed.

   Note:  If programming a wireless hearing aid and the connection is lost during the fitting, Pro Fit automatically attempts to reestablish the connection for 15 seconds. If this is unsuccessful, a message displays indicating the specific side(s) that went out of range and to reestablish connection. See Wireless Programming for more information.