Tools Menu

The Tools Menu provides the options to set hearing aids back to default settings, power off rechargeable devices, maintain programmers, launch Media Player, read and program any Starkey brand hearing aid, lock/unlock hearing aids and SCIF Mode, and clear REM data. Click on any option below for more information.

• Clear Settings and Reset Device - Resets the connected hearing aid(s) back to the default settings
• Ship ModeShip Mode - Powers off the connected rechargeable hearing aid(s) so it doesn't feed back when sending in for service
  1. Connect and select the desired hearing aid(s) to power off via Connect.
  2. Click Tools from the Menu Bar.
  3. Click Ship Mode and a dialog box will appear asking you to confirm the power off.

     Note:  Ship Mode is only available for rechargeable products.

  4. Click Yes to power off the selected hearing aid(s).

     Note:  If Yes was selected, the hearing aid(s) are removed from the Connect screen because they're no longer detectable.

     Tip:  Click No to not power off the hearing aid(s).

  

• Programmers - Searches and selects the programmers to be used within Pro Fit
• Media Player - Launches Media Player to play and record audio files for the patient during a fitting session
• Add CodeAdd Code - Allows you to read and program any brand of Starkey hearing aid by entering an encrypted code provided by Customer Service
  1. Disconnect the hearing aid(s) and locate the serial number(s).
  2. Contact Customer Service and give the representative the serial number for each hearing aid, if applicable. The representative will provide a code for each hearing aid, which must be entered into Pro Fit.

     Note:  The code(s) can be emailed if desired.

  3. Click Tools from the Menu Bar.
  4. Click Add Code.
  5. Enter the 16 alphanumeric code provided by Customer Service.
  6. Click Add to add the code to Pro Fit and a confirmation message displays.

     Tip:  If the code was not accepted, repeat steps 5-6.

     Tip:  Click Close to cancel adding the code.

  7. Repeat steps 5-6 to enter another code, if applicable.
  8. Click Close.
  9. Reconnect and select the hearing aid(s) via Connect.
• Device Access Settings - Locks hearing aid fitting data to prevent unauthorized users from making any modifications and unlocks hearing aids that are locked
• SCIF Mode - Locks and unlocks Smart Assistant and two-way translation in select devices and prints a compliance letter if enabled
• Clear REM Target MatchClear REM Target Match - Removes the REM Target Match data in the hearing aid(s)
  1. Connect and select the desired hearing aid(s) to reset via Connect.
  2. Click Connect.
  3. Click Tools from the Menu Bar.
  4. Click Clear REM Target Match and a dialog box appears asking you to confirm the deletion.

     Note:  Clear REM Target Match is only available during a live fitting.

  5. To clear only the right or left hearing aid, uncheck Right or Left.
  6. Click OK to clear the data from the selected hearing aid(s).

     Tip:  Click Cancel to cancel the deletion.

     Note:  If cleared, the vertical axis on the fitting graph displays 'Measured Real Ear (dB SPL)' or 'Predicted Real Ear (dB SPL)'.