Help Menu

The Help Menu provides the options to access online help and information for Pro Fit, view the End User License Agreement, contact Customer Service and access support documents for Pro Fit. Click on any option below for more information.

  • Starkey AI AssistStarkey AI Assist - Launches a chatbot to ask questions or seek assistance regarding products, Pro Fit, etc.
    1. Click Help from the Menu Bar.
    2. Click Starkey AI Assist and a website opens in a new browser session.
  • Report a ProblemReport a Problem - Sends Pro Fit log files to Customer Service for assistance in troubleshooting errors
    1. Click Help from the Menu Bar.
    2. Click Report a Problem.
      Note:  Click View Previous Submissions to see a list of all prior submissions.
      Tip:  Point to Help & Support  on the Left Navigation Bar and click Report a Problem.
    3. Click Send Log Files, and a code is generated for reference.
      Note:  Click Save to Desktop to save the log files to a .zip file on the desktop and email it to Customer Service. If this option was selected previously, Pro Fit automatically overwrites the existing .zip file on the desktop.
    4. Enter additional information if desired.
      Field Name Description Details
      Description Description of the issue. Enter details regarding the issue (e.g., What did you expect to happen when you performed that action, and what actually happened?, What steps did you take leading up to the error?, etc.).
      Contact Name Contact's name. Enter your name. If entered, it will prepopulate the next time this dialog is accessed.
      Email or phone # Contact's information.  Enter your email address or telephone number. If entered, it will prepopulate the next time this dialog is accessed.
      Account # Contact's account number. Enter your account number. If entered, it will prepopulate the next time this dialog is accessed.
    5. Click Submit.
      Tip:  Click Close to cancel saving or sending the log files.
    6. Click Done.
  • Previous Problem SubmissionsPrevious Problem Submissions - Views a list of all prior log file submissions
    1. Click Help from the Menu Bar.
    2. Click Previous Problem SubmissionsPrevious Problem Submissions.
      Previous Submissions Description
      Date/Time Date and time of the submission.
      Code Code generated when the log files were sent.
      Issue Description entered, if applicable. If the description exceeds the available space, an ellipsis (…) will appear. Full details are shown in a tooltip when hovered over.
      Tip:  Click View Previous Submissions via Report a Problem.
    3. Click Done.
      Note:  Click Back to Report a Problem to send log files.
  • Help for Pro Fit - Accesses online help for Pro Fit
  • Starkey OnlineStarkey Online - Launches Starkey's website. This feature is only available if the PC has Internet access.
    1. Click Help from the Menu Bar.
    2. Click Starkey Online and Starkey's website opens in a new browser session.
  • Audiology on Demand - Accesses Customer Service online for live assistance. This feature is only available if the PC has Internet access.
  • End User License AgreementEnd User License Agreement - Views and/or prints the End User License Agreement
    1. Click Help from the Menu Bar.
    2. Click End User License Agreement.
    3. Click Print to print the agreement if desired.
    4. Change any print settings if desired and click Print.
    5. Click Close to exit.
  • About DSL v5About DSL v5 - Provides version information about DSL v5
    1. Click Help from the Menu Bar.
    2. Click About DSL v5.
    3. Click OK.
  • Smartphone CompatibilitySmartphone Compatibility - Launches a phone compatibility website to see which smartphones are compatible with Starkey's mobile apps. This feature is only available if the PC has Internet access.
    1. Click Help from the Menu Bar.
    2. Click Smartphone Compatibility and a website opens in a new browser session.
  • Cables & ConnectorsCables & Connectors - Launches an Adobe® Portable Data File that provides information on the appropriate programming connection by style and product line
    1. Click Help from the Menu Bar.
    2. Click Cables & Connectors and the .pdf opens in Adobe Reader.
  • Pro Fit Software SupportPro Fit Software Support - Contacts Pro Fit Software Support via email for assistance. This feature is only available if the PC has Internet access.
    1. Click Help from the Menu Bar.
    2. Click Pro Fit Software Support.
    3. Enter email information.
      Field Name Description Details
      To Pro Fit Software Support's email address.   System assigned.
      CC Identifies the email addresses to carbon copy. Enter the recipient's email address or click CC to select recipient(s) email address(es) from the address book.
      Attach Sends a file, document, screenshot, etc. to Software Support for additional troubleshooting information. Click Attach, identify the path including drive, folder, and filename and click Open.
      Subject Subject of the message. 300 Alphanumeric
      Message Details regarding the message. Unlimited.
    4. Click Send.
  • About Pro FitAbout Pro Fit - Identifies the current version of Pro Fit and Noah or PatientBase installed in your office, and indicates the Pro Fit edition, language, and unique device identifier currently in use
    1. Click Help from the Menu Bar.
    2. Click About Pro Fit.
    3. Click Close to exit.