Help Menu

The Help Menu provides the options to access online help and information for Noah 3 (only displays if Inspire was launched from within Noah 3) and Inspire, view the End User License Agreement and TeleHear Remote Services Patient Consent, contact Customer Service and access support documents for Inspire, and check for Inspire updates. Click on any option below for more information.

Noah Help

• Help TopicsHelp Topics - Accesses online help for Noah 3 only
  1. Click Help from the Menu Bar.
  2. Point to Noah Help.
  3. Click Help Topics.
  4. Navigate help.
• About NoahAbout Noah - Identifies the current version of Noah 3 installed in your office
  1. Click Help from the Menu Bar.
  2. Point to Noah Help.
  3. Click About Noah.
  4. Click System Info to obtain information about your computer.
  5. Click X on the Title Bar to exit.
  6. Click Noah Info to obtain information about Noah.
  7. Click the + or double click on the item to expand the tree.
  8. Click OK.
  9. Click License Info to obtain Noah license information.
  10. Click OK.
  11. Click OK.

Inspire

• Help for Inspire - Accesses online help for Inspire
• Starkey OnlineStarkey Online - Launches Starkey's website. This feature is only available if the PC has Internet access.
  1. Click Help from the Menu Bar.
  2. Point to Inspire if Noah 3 is installed.
  3. Click Starkey Online and Starkey's website opens in a new browser session.
• Audiology on Demand - Accesses Customer Service online for live assistance. This feature is only available if the PC has Internet access.
• About InspireAbout Inspire - Identifies the current version of Inspire and Noah, PatientBase, or ProHear installed in your office, and indicates the mode, Inspire edition, language, and unique device identifier currently in use
  1. Click Help from the Menu Bar.
  2. Point to Inspire if Noah 3 is installed.
  3. Click About Inspire.
  4. Click Close or click X on the Title Bar to exit.
• End User License AgreementEnd User License Agreement - Views and/or prints the End User License Agreement
  1. Click Help from the Menu Bar.
  2. Point to Inspire if Noah 3 is installed.
  3. Click End User License Agreement.
  4. Click Print to the print the agreement if desired.
  5. Change any print settings if desired and click Print.
  6. Click Close or click X on the Title Bar to exit.
• TeleHear Remote Services Patient ConsentTeleHear Remote Services Patient Consent - Views and/or prints the TeleHear Remote Services Patient Consent
  1. Click Help from the Menu Bar.
  2. Point to Inspire if Noah 3 is installed.
  3. Click TeleHear Remote Services Patient Consent.
  4. Click Print to the print the patient consent if desired.
  5. Change any print settings if desired and click Print.
  6. Click Close or click X on the Title Bar to exit.
• About DSL v5About DSL v5 - Provides version information about DSL v5
  1. Click Help from the Menu Bar.
  2. Point to Inspire if Noah 3 is installed.
  3. Click About DSL v5.
  4. Click OK.
• Cables & ConnectorsCables & Connectors - Launches an Adobe® Portable Data File that provides information on the appropriate programming connection by style and product line
  1. Click Help from the Menu Bar.
  2. Point to Inspire if Noah 3 is installed.
  3. Click Cables & Connectors and the .pdf opens in Adobe Reader.
  4. Click X on the Title Bar to exit.
• T² On Demand WorksheetT² On Demand Worksheet - Launches an Adobe Portable Data File that provides information on the 10 Simple Steps to T² On Demand Adjustments and T² On Demand Adjustment Indicators
  1. Click Help from the Menu Bar.
  2. Point to Inspire if Noah 3 is installed.
  3. Click T2 on Demand Worksheet and the .pdf opens in Adobe Reader.
  4. Click X on the Title Bar to exit.
• Inspire Software SupportInspire Software Support - Contacts Inspire Software Support via email for assistance. This feature is only available if the PC has Internet access.
  1. Click Help from the Menu Bar.
  2. Point to Inspire if Noah 3 is installed.
  3. Click Inspire Software Support.
  4. Enter email information.

     Field Name	Description	Details
     To	Inspire Software Support's email address.	System assigned.
     CC	Identifies the email addresses to carbon copy.	Enter the recipient's email address or click CC to select recipient(s) email address(es) from the address book.
     Attach	Sends a file, document, screenshot, etc. to Software Support for additional troubleshooting information.	Click Attach, identify the path including drive, folder, and filename and click Open.
     Subject	Subject of the message.	300 Alphanumeric
     Message	Details regarding the message.	Unlimited.

  5. Click Send.
• Inspire Audiology SupportInspire Audiology Support - Contacts Inspire Audiology Support via email for assistance. This feature is only available if the PC has Internet access.
  1. Click Help from the Menu Bar.
  2. Point to Inspire if Noah 3 is installed.
  3. Click Inspire Audiology Support.
  4. Enter email information.

     Field Name	Description	Details
     To	Inspire Audiology Support's email address.	System assigned.
     CC	Identifies the email addresses to carbon copy.	Enter the recipient's email address or click CC to select recipient(s) email address(es) from the address book.
     Attach	Sends a file, document, screenshot, etc. to Audiology Support for additional troubleshooting information.	Click Attach, identify the path including drive, folder, and filename and click Open.
     Subject	Subject of the message.	300 Alphanumeric
     Message	Details regarding the message.	Unlimited.

  5. Click Send.
• Report a ProblemReport a Problem - Sends Inspire log files to Customer Service for assistance in troubleshooting errors
  1. Click Help from the Menu Bar.
  2. Point to Inspire if Noah 3 is installed.
  3. Click Report a Problem.

     Note:  Click View Previous Submissions to see a list of all prior submissions.

  4. Enter additional information if desired.

     Field Name	Description	Details
     Description	Description of the issue.	Enter details regarding the issue (e.g., What did you expect to happen when you performed that action, and what actually happened?, What steps did you take leading up to the error?, etc.).
     Contact Name	Contact's name.	Enter your name. If entered, it will prepopulate the next time this dialog is accessed.
     Email or phone #	Contact's information.	Enter your email address or telephone number. If entered, it will prepopulate the next time this dialog is accessed.
     Please contact me for follow-up support	Indicates if Customer Service should contact you regarding this problem.	If checked, Contact Name and Email or phone number are required.
     Account #	Contact's account number.	Enter your account number. If entered, it will prepopulate the next time this dialog is accessed.

  5. Click Send Log Files, and a code is generated for reference.

     Note:  Click Save to Desktop to save the log files to a .zip file on the desktop and email it to Customer Service. If this option was selected previously, Inspire automatically overwrites the existing .zip file on the desktop.

     Tip:  Click Close to cancel saving or sending the log files.

  6. Click Done.
• Previous Problem SubmissionsPrevious Problem Submissions - Views a list of all prior log file submissions
  1. Click Help from the Menu Bar.
  2. Point to Inspire if Noah 3 is installed.
  3. Click Previous Problem SubmissionsPrevious Problem Submissions.

     Previous Submissions	Description
     Date/Time	Date and time of the submission.
     Code	Code generated when the log files were sent.
     Issue	Description entered, if applicable. If the description exceeds the available space, an ellipsis (…) will appear. Full details are shown in a tooltip when hovered over.

     Tip:  Click View Previous Submissions via Report a Problem.

  4. Click Done.

     Note:  Click Back to Report a Problem to send log files.

• Check for Updates - Launches Inspire Updater to check if there is a more current version of Inspire available. This feature is only available if the PC has Internet access.