Device Guide

The Device Guide prints instructions and tips to assist the patient in adjusting his/her hearing aid based on the device's features, configuration, accessories, etc. The tips for success must be identified and selected via Device Guide Tips Preferences to print on the report. In addition, the option to print the report in a different language can be selected. The Report Header options selected via Reports Preferences determine the logo/text and patient information that prints at the report's top. For Omega AI, Edge AI, G Series AI, and Genesis AI wireless products, please refer to the app user manual for instructions on adjusting the hearing aid using the mobile phone application.

  1. Connect and select the desired hearing aid(s) to report via Connect.
    Tip:  To report simulated products, see Simulate. Continue at step 3.
  2. Click Connect.
  3. Adjust the hearing aid(s) if desired.
  4. Click File from the Menu Bar.

  5. Click Print to print and/or preview the report.

  6. Click Device Guide.

  7. Check or uncheck any Accessories to print or not print if desired.

    Note:  This option is only available for Omega AI, Edge AI, G Series AI, and Genesis AI wireless products. If in a live fitting, the accessories paired to the hearing aid are automatically checked. If simulating, all accessories are checked.
  8. Uncheck Include Tips for Success to not print the tips selected via Device Guide Tips Preferences if desired.

  9. Uncheck Include Smartphone Compatibility to not print a QR code if desired.

    Note:  This option is only available for Omega AI, Edge AI, G Series AI, and Genesis AI wireless products. 

  10. Select the desired Print language from the drop-down list.

    Note:  If Include Tips for Success is checked, only the tips selected via Device Guide Tips Preferences that haven't been edited from the recommended text (Tips 1-7) will print in the desired language.

  11. Click Print or Print Preview.

    Tip:  Click Close to cancel the report and close the Print screen.
  12. If Print was selected, change any desired settings and click Print. If Print Preview was selected, navigate or print the report report using the options on the Print Preview Toolbar.
    * If reporting 2.4 GHz CROS/BiCROS devices, only the receiver aid prints.
    Device Guide Description
    Report Header Manufacturer's logo, company's logo, or customized text. Prints based on the Report Header selected via Reports Preferences.
    Customized for Patient's name. Only prints if Patient Name was selected via Reports Preferences.
    DOB Patient's date of birth. Only prints if Patient Date of Birth was selected via Reports Preferences.
    Session Date of the current or retrieved session. Only prints if Session Date / Date of Test was selected via Reports Preferences.

    Left/Right Ear
    Left and S/N* Left hearing aid's product family, circuit, and style, serial number, zoomed in image of the user control, if applicable, and image of the device.
    Right and S/N* Right hearing aid's product family, circuit, and style, image of the device, serial number, and zoomed in image of the user control, if applicable.

    Controls (only prints if the patient can adjust the hearing aid's volume, tinnitus stimulus, and/or balance, sleep/wake and/or mute the device, start/stop an accessory stream, activate voice assistant, activate/deactivate Edge Mode+, and/or enable/disable Offline Mode)
    Volume, Tinnitus Level, Balance, Sleep Mode, Mute, Accessory Stream, Smart Assistant, Edge Mode+, and/or Offline Mode Describes how to adjust the volume, tinnitus stimulus, and/or balance, sleep/wake and/or mute the hearing aid(s), start/stop an accessory stream, activate voice assistant in My Starkey mobile application, activate/deactivate Edge Mode+, and/or enable/disable Offline Mode. The instructions are based on the hearing aid's physical user control (e.g., rocker switch, push button, etc.), if applicable, and how it's configured.

    Manual Alert (only prints if the patient can manually send an alert)
    Patient Experience Describes how to trigger a manual alert. The instructions are based on the hearing aid's physical user control and how it's configured.
    Indicator Table Lists the alert events and the indicators that play.

    Indicators
    Indicator Sounds (only prints if the patient can adjust the hearing aid's volume, tinnitus stimulus, and/or balance, and indicators are configured) An image showing the steps and the words, number of beeps, or tones that play between maximum and minimum. Checkmarks identify which specific indicators will be heard.
    Indicator Lights (only prints if fitting or simulating Omega AI RIC devices with LED) Describes how the lights display during certain functions.

    Program (only prints if the patient can change the hearing aid's programs)
    Patient Experience Describes how to change the programs. The instructions are based on the hearing aid's physical user control (e.g., rocker switch, push button, etc.) and/or wireless accessory, how they're configured, and the programs selected.
    Program Table Lists the hearing aid's programs, mode (CROS/BiCROS only), the indicators that play based on how it's configured, and the names that display in My Starkey mobile application, if applicable.

    Low Battery (only prints if reporting CROS/BiCROS devices)
    Patient Experience Describes the difference in the low battery indicator that plays for the receiver and transmitter.

    My Starkey
    Patient Experience Indicates where to get information on adjusting the hearing aid and managing Fall Alert using the mobile app.

    Smartphone Compatibility (only prints if Include Smartphone Compatibility was selected when generating the report)
    QR Code Scanning indicates if the smartphone is compatible with Starkey's mobile apps.

    Manage Phone Calls (only prints if enabled via User Controls)
    Patient Experience Describes how to answer, decline, and end phone calls on an iOS or LE Audio enabled phone via the hearing aid's physical user control.

    T2 Remote Control (only prints if T2 Remote Control was enabled via User Controls)
    Activate the T2 function, Adjust your hearing aid, and Remote Control Image Describes how to enable the hearing aid for commands and shows on the remote control image how to adjust the volume, change the programs, adjust the tinnitus stimulus, and mute/unmute the device.

    Tips for Success (only prints if Include Tips for Success was selected when generating the report, and Tips were selected via Device Guide Tips Preferences)
    Tips 1-8 Only the tips selected via Device Guide Tips Preferences print.

    StarLink Remote (only prints if Include Remote was selected when generating the report for G Series AI and Genesis AI products)
    Pairing Hearing Aids with your Remote or Pairing CROS Receiver to your Remote, Lock/UnLock, Ear Selection, Volume Controls, and Favorite Button Shows on the remote control image how to adjust the volume, change the programs, mute/unmute the hearing aid(s), etc. and describes its basic functions.

    Remote Control (only prints if Include Remote was selected when generating the report for Omega AI and Edge AI products or Include Remote 2.0 was selected when generating the report for G Series AI and Genesis AI products)
    Pairing Hearing Aids with your Remote or Pairing CROS Receiver to your Remote, Lock/UnLock, Volume Controls, and Favorite Button Shows on the remote control image how to adjust the volume, change the programs, etc., and describes its basic functions.

    TV Streamer (only prints if Include TV Streamer or Include TV was selected when generating the report)
    Media Streaming Shows on the TV image how to turn it on/off, pair the hearing aids, and adjust the volume, if available, and describes its basic functions.

    StarLink Remote Microphone (only prints if Include Remote Mic + was selected when generating the report)
    General Use, Phone Calls, Remote Microphone, Loop Receiver, Direct Audio Input, and Line-In Audio Diagrams the features of the remote microphone + image and describes its functions.

    Remote Mic or StarLink Mini Remote Mic (only prints if Include Remote Mic or Include Mini Remote Mic was selected when generating the report)
    General Use Diagrams the features of the remote mic or mini remote mic image and describes its general use.

    Table Microphone (only prints if Include Table Microphone was selected when generating the report)
    General Use, Tabletop, Remote Microphone, and Line-In Audio (StarLink only) Diagrams the features on the table microphone image and describes its functions.
  13. If Print Preview was selected, click X on the Title Bar to close.
  14. Click Close to close the Print screen.