Wireless Programming

1. Confirm that Inspire 2014.2 or higher is installed.

   Note:  The Starkey 2.4 GHz Wireless/TruLink Programmer is not supported on earlier versions of the Inspire fitting software.

2. Insert the USB cable of the docking station into an open USB port on your PC.

   Note:  It is strongly recommended to use the programmer as it is assembled (dongle plus USB docking station). Plugging the dongle directly into the computer is not recommended.

3. Follow the on screen prompts to install the programmer.
4. Locate the Starkey 2.4 GHz Wireless/TruLink Programmer within 10 feet of the patient.

5. Once installed, the Starkey 2.4 GHz Wireless/TruLink Programmer will automatically detect all 2.4 GHz hearing aids operating within range of the programmer. See Get Started for more information.

   Note:  To verify that the Starkey 2.4 GHz Wireless/TruLink Programmer is selected to be used within Inspire, see Programmers.

6. If you have 2.4 GHz hearing aids for demo purposes or have staff members who wear 2.4 GHz hearing aids, you can instruct the Starkey 2.4 GHz Wireless/TruLink Programmer to ignore these devices by entering the serial numbers into Inspire via Wireless Preferences.

   Note:  This feature applies to wireless programming only, therefore, if a serial number is entered but the hearing aid is connected via a programming cable, the aid will display in the Devices Detected section or pop-up.

Below is a picture of the Starkey 2.4 GHz Wireless/TruLink Programmer. See the Starkey 2.4 GHz Wireless/TruLink Programmer Manual for instructions on setting up and operating the programmer.

 

1. Plug the square end of the USB cable into the back of SurfLink Programmer making sure it is inserted fully.
2. Insert the rectangular end of the USB cable into an open USB port on your PC.
3. Follow the on screen prompts to install the programmer.
4. Locate the SurfLink Programmer at least .66-3 meters or 2-10 feet from the patient.

   Note:  Up to 6 SurfLink Programmers can be used in one office. Multiple SurfLink Programmers should be at least 4 feet apart from each other, preferably 6 feet.

5. Once installed, the SurfLink Programmer will automatically detect all compatible wireless hearing aids operating within range of the programmer. See Get Started for more information.

   Note:  To verify that the SurfLink Programmer is selected to be used within Inspire, see Programmers.

6. If you have wireless hearing aids for demo purposes or have staff members who wear hearing aids with 900 MHz technology, you can instruct the SurfLink Programmer to ignore these devices by entering the serial numbers into Inspire via Wireless Preferences.

   Note:  This feature applies to wireless programming only, therefore, if a serial number is entered but the hearing aid is connected via a programming cable, the aid will display in the Devices Detected section or pop-up.

 

Below is a picture of the SurfLink Programmer and descriptions of the indicator lights. See the SurfLink Programmer Manual for instructions on setting up and operating the SurfLink Programmer. For assistance with solving SurfLink Programmer issues, see Troubleshooting or SurfLink Wireless Diagnostics.

 

SurfLink Programmer Indicator Light	Description
Green	Indicates the SurfLink Programmer is receiving power from the PC.
Blue	Indicates data is being transferred to the left hearing aid.
Red	Indicates data is being transferred to the right hearing aid

 

If connection is lost during the fitting, Inspire automatically attempts to reestablish connection with the hearing aid(s) for 15 seconds. If this is unsuccessful, a message displays indicating the specific side(s) that went out of range with instructions to reestablish connection.

1. Open the battery door and then close it or return the hearing aid(s) within range of the Starkey 2.4 GHz Wireless/TruLink, Noahlink Wireless 2, Noahlink Wireless, or SurfLink Programmer.
2. Click OK.

   Note:  Depending on the screen currently accessed when the connection was lost determines whether or not the message box displays. If the message box displays, the process (e.g., Auto Path, Feedback Canceller, etc.) must be canceled first in order to click OK. Once the connection is reestablished, the process (e.g., Auto Path, Feedback Canceller, etc.) must be restarted. If the message box doesn't display and if the connection isn't reestablished, the process (e.g., Acoustic Options, Swap Fit, etc.) must be canceled.

   Tip:  Click Cancel to cancel reestablishing connection and disconnect the hearing aid(s).

3. If the connection was reestablished, a message displays indicating the specific side(s) was reconnected. Click OK.

   Note:  If the connection was not reestablished, a message displays indicating the hearing aid(s) was not found. Repeat steps 1-2.

 

If multiple unassigned hearing aids are detected but you're not sure which information corresponds to the devices you want to program, the device locator feature helps find the desired device by emitting a tone from the hearing aid.

1. Click the checkbox to the left of the desired hearing aid to locate.

   Note:  Only one hearing aid can be located at a time.

2. Click the Musical Note to the right of the hearing aid information and six 3k Hz tone beeps will play for 10-12 seconds.

   Note:  If fitting CROS/BiCROS devices, this button only displays for the receiver aid.

   Note:  The tone level played is based on whether or not the hearing aid or patient has an audiogram. If an audiogram exists, 25 dB SPL is added to the PTA and if the calculation is less than 70 dB SPL, the tone is played at 70 dB SPL. If the calculation is greater than 70 dB SPL, the tone is played at the calculated level. If no audiogram exists, the tone is played at 70 dB SPL.

    

   
3. To shorten the tone duration, click Stop .

 

In order for wireless communication to work, both the right and left hearing aids must have matching wireless capabilities and the same configuration for Memories/Indicators, Volume Control, Balance Control, Tinnitus Level, Power Off, Accessories, Audio Streaming, Stream Boost, and/or Self Learning functionality. If there are differences between the two hearing aids, a dialog box appears asking you to select which device has the desired functionality for your fitting. Once the source hearing aid is selected, Inspire automatically changes the settings in the other hearing aid to match those of the selected hearing aid, allowing wireless communication to function. However, if the source aid contains a specific telephone memory (e.g., Autocoil, Telecoil, etc.), the destination aid may not be changed to the same telephone memory but rather, a compatible memory (e.g., Offset).

 

Once the wireless fitting session is complete, the physical user controls can be re-enabled to test the hearing aids without exiting Inspire.

1. Click to end the wireless fitting session and re-enable user controls.

   Note:  If a session is currently in progress that hasn't been saved, the Save Fitting screen displays. Click Yes to save the session, click No to not save the session, or click Cancel to cancel ending the session. If custom memories were adjusted during the session, this data will not be saved to the Thrive Hearing Control app if No is selected.