Get Started

Get Started is the default screen that welcomes you to Inspire offering two programming options. Connected Devices, which is the default screen, displays information about the detected hearing aids and provides options for working with the aids, and TeleHear loads a fitting session to adjust hearing aids remotely. In addition, patients and audiograms can be viewed and maintained via the Noah or PatientBase database. Follow the instructions below for Connected Devices and see TeleHear for more information on this feature.

There are three options for working with the detected hearing aids: Read Device Settings, Load a Previous Session, and Performance Update (if available). Read Device Settings starts a new fitting session using the settings in the hearing aid, Load a Previous Session retrieves a previously saved session, and Performance Update updates the hearing aid firmware to operate at a more advanced performance level. The default is Read Device Settings.

Detecting Devices

1. Place the wireless hearing aid(s) within range of the Starkey 2.4 GHz Wireless/TruLink, Noahlink Wireless 2, Noahlink Wireless, or SurfLink Programmer or connect the desired wired hearing aid(s) using the appropriate boot and/or cable.

   Note:  When programming wireless hearing aids with a 71 dB gain receiver, wired programming (SpeedPort 2, USB Hi-Pro 2, or USB Hi-Pro) is recommended.

   Note:  For best results, program with a fresh battery inserted into the hearing aid(s). Rechargeable batteries must be removed before programming wired hearing aids. Wireless hearing aids must have a battery inserted for wireless programming.

2. Click for the desired programmer and all the hearing aids connected to that programmer displays.

   Tip:  If wireless hearing aids are within range of the Starkey 2.4 GHz Wireless/TruLink, Noahlink Wireless 2, Noahlink Wireless, or SurfLink Programmer and contain fresh batteries but aren't detected, click Refresh to execute a manual discovery. The hearing aids with the strongest signal are listed first. If programming 2.4 GHz products that have been paired and are currently connected to an iOS device, either Bluetooth on the iOS device or the device itself must be turned off in order for the Starkey 2.4 GHz Wireless/TruLink, Noahlink Wireless 2, or Noahlink Wireless Programmer to read and program the aids.

   Tip:  If the hearing aids aren't detected because they're a different brand of Starkey, see Add Code for more information.

   Note:  Only the wired and/or wireless programmers selected via Programmers can detect hearing aids. If you're having trouble establishing a wireless connection to the hearing aids you want to fit, click View Programmers to detect all available programmers.

   Note:  Only one programmer can be expanded at a time. To select a different programmer, click .

   Devices Detected Information	Description
   	Adds, edits, or selects a patient in the Noah 4 or PatientBase database. Only displays if Inspire was launched from within Noah 4 or PatientBase.
   	Views and/or edits the selected patient's audiogram. Can only edit the audiogram if Inspire was launched from within Noah or PatientBase.
   	Indicates active programmers. Only the programmers selected via Programmers that are active display.
   Programmer	Programmer the hearing aid(s) is connected to (e.g., Starkey 2.4 GHz Wireless/TruLink, SurfLink, SpeedPort 2, NOAHlink, etc.).
   	Indicates disconnected programmers. Only the programmers selected via Programmers that are disconnected display. Click on the disconnected programmer and then click Reconnect to reestablish connection.
   	Indicates a wired programmer.
   Refresh	Executes a manual discovery of wireless hearing aids within range of the Starkey 2.4 GHz Wireless/TruLink, Noahlink Wireless 2, Noahlink Wireless, or SurfLink Programmer. Only displays if a Starkey 2.4 GHz Wireless/TruLink, Noahlink Wireless 2, Noahlink Wireless, or SurfLink Programmer is selected.
   	Selects the hearing aid(s) to program. Only one right and one left hearing aid connected to the same programmer can be selected. If one or two compatible hearing aids are connected to a wired programmer, they're automatically checked by default. If two wireless hearing aids are paired and one side is selected, the opposite side is automatically selected. However, if both paired hearing aids are selected and one side is unchecked, the opposite side is not unchecked to allow a monaural fitting.
   	Indicates the two hearing aids are paired. The right hearing aid displays first followed by the left. Only displays for wireless hearing aids.
   /	Denotes if the hearing aid is a right or left aid.
   Image	Picture of the hearing aid detected.
   Patient Information	Patient's name, product, matrix, serial number, and firmware version. The patient's name only displays if the wireless hearing aid was previously fit to the patient and Show Patient Name for Wireless Devices is selected via Wireless Preferences. If not selected, the patient's name displays in a tool tip by pointing to the hearing aid information.
   	Locates the hearing aid by playing a tone in the device. Only displays for wireless hearing aids.
   	Indicates the battery strength visually and numerically. Black represents greater than 25% battery life and red represents less than 25%. If the battery life on a rechargeable product is low or less than 25%, an alert displays. Recharge the device first to prevent losing power during programming. Only displays for wireless hearing aids except Evolv AI, Livio Edge AI, Livio AI, and Livio non-rechargeable products.
   assign R/L	Selects the hearing aid side. If two hearing aids are paired and one of the sides is changed (e.g., L to R), the opposite aid will change automatically (e.g., R to L). Only displays for standard wireless hearing aids or wired hearing aids that are connected to the wrong cable.
   Read Device Settings	Starts a new fitting session using the settings in the hearing aid.
   Load a Previous Session	Retrieves a previously saved session and transfers the settings into the connected hearing aid(s).
   Performance Update	Updates the hearing aid firmware to operate at a more advanced performance level. This radio button is only available if Inspire identifies that a newer firmware version is available on the PC for the connected hearing aid(s).
   	Activates the live fitting option selected. This button is only enabled if a hearing aid was selected.

3. Click the checkbox to the left of the desired hearing aid(s) to program.

   Note:  For 2.4 GHz CROS/BiCROS devices, once the receiver and transmitter are paired, only the receiver needs to be connected for adjustments. Regardless if just the receiver or both are connected, only information for the receiver displays on most screens.

   Tip:  To power off a rechargeable Evolv AI, Livio Edge AI, Livio AI, and Livio device to send in for service, see Ship Mode.

4. Click on the Read Device Settings, Load a Previous Session, or Performance Update (if available) radio button representing the desired live fitting option and then click Start.

   Note:  If the hearing aid(s) contains a lock code and it doesn't match the code via General Preferences, it must be entered to unlock the aid before it can be read and adjustments made. Enter the 4 digit code and click OK. If the correct code is entered or if the code matched the code via General Preferences initially, the hearing aid is automatically unlocked and must be locked again if desired via Device Access Settings. If the code is unknown, click Cancel to cancel the fitting and return to the Get Started screen or click Clear Settings and Reset Device to clear all settings and patient data from the hearing aid and return it to the default settings.

   Note:  If only one wireless hearing aid was selected that is paired with another aid that was not selected or connected, a message displays to connect the partner aid. Click OK to fit monaurally or click Cancel to cancel the fitting and return to the Get Started screen.

   Note:  Inspire requires a minimum of four audiometric thresholds at 500, 1000, 2000, and 4000 Hz to fit adult patients and a minimum of two thresholds between 250 and 6000 Hz to fit pediatric patients. If any of these thresholds are missing on the patient's audiogram, Inspire now automatically predicts the missing data and provides the option to either use this predicted data or edit the audiogram. If there's a conflict between the audiogram in the hearing aid and Noah, PatientBase, or ProHear, a dialog box displays asking which audiogram to use. Click Hearing Aid to use the hearing aid's audiogram or click Office System to use Noah, PatientBase, or ProHear's audiogram. If there's a conflict between the fitting formula in the hearing aid and the default fitting formula selected in Inspire, a dialog box displays asking which fitting formula to use. Click on the radio button representing the desired fitting formula to use and if the option selected should apply to all future conflicts, click the checkbox Remember my preference and don’t ask me again to bypass this message in the future. Click Continue to use the selected fitting formula or click Cancel to cancel the fitting and return to the Get Started screen. If the default fitting formula was selected, a Best Fit All Memories is automatically performed on the applicable hearing aid(s).

   Note:  If paired wireless hearing aids were selected that don't have matching wireless capabilities and the same configuration, the Wireless Settings Conflict dialog displays asking you to select which device has the desired functionality for your fitting. Click Select for the source hearing aid and Inspire automatically changes the settings in the other hearing aid to match those of the selected hearing aid or click Cancel to cancel the fitting and return to the Get Started screen. See Wireless Programming for more information.

   Note:  If Auto Path is required in at least one of the hearing aids connected, Auto Path automatically displays if Launch Auto Path on Initial Read is selected via General Preferences. If the acoustic options and/or user controls have not been set on applicable hearing aids, the Acoustic Options and/or User Controls screens automatically displays.

5. Program the hearing aid(s).

   Note:  As the hearing aid(s) is programmed, the connection status icons will change.

   Note:  If programming a wireless hearing aid and the connection is lost during the fitting, Inspire automatically attempts to reestablish connection for 15 seconds. If this is unsuccessful, a message displays indicating the specific side(s) that went out of range and to reestablish connection. See Wireless Programming for more information.

   Note:  If programming a wireless hearing aid, the physical user control, if applicable, is disabled during the fitting. Once the fitting session is complete, the physical user controls can be re-enabled to test the hearing aid without exiting Inspire. See Wireless Programming for more information.