Inspire
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Clear Settings and Reset Device

Clear Settings and Reset Device clears all settings and patient data from a hearing aid and returns it to the default settings. Wired and wireless standard and wireless custom hearing aids can be reset. Standard hearing aids are set to averaged modeled gain and custom hearing aids are Best Fit based on the audiogram stored in the device and set the feature settings back to their original defaults. The receiver type for Evolv AI, Livio Edge AI, Livio AI, Livio, Halo iQ, Muse iQ, Halo 2, and Muse RICs is set back to their original defaults (stock or custom AP) but all other RICs are set back to stock. In addition, wireless hearing aids and their paired accessories and/or phones, if applicable, are unpaired once the reset is complete. When resetting CROS/BiCROS devices, the receiver aid is reset to a hearing aid and the transmitter remains a transmitter but is unpaired from the receiver.

  1. Connect and select the desired hearing aid(s) to reset via Get Started.

  2. Click on the Read Device Settings or Load a Previous Session radio button and then click Start.

    Note:  If a hearing aid cannot be read due to invalid parameters, a message display. Disconnect and reconnect the aid and then continue at step 3.
  3. Click Tools from the Menu Bar.
  4. Click Clear Settings and Reset Device and the Save Fitting screen displays.
  5. Click Yes.
    Tip:  Click No to not save the session or click Cancel to cancel resetting the hearing aid(s). If custom memories were adjusted during the session, this data will not be saved to the Thrive Hearing Control app if No is selected.
  6. Inspire automatically defaults to resetting a binaural Select Binaural set of hearing aids if applicable. To reset only the right or left hearing aid, click Select Right Only or Select Left Only.
    Note:  If resetting CROS/BiCROS devices, only the receiver aid can be reset, therefore, the side cannot be selected.
  7. Click Begin and a progress bar indicates the overall status of completion.
    Tip:  Click Cancel to cancel the reset.
  8. Click OK once the reset is complete and the Get Started screen automatically displays.