Performance Updater

Performance Updater updates the hearing aid's firmware to operate at a more advanced performance level, oftentimes making new features available. Firmware is the computer code residing in the hearing aid circuit that tells the hearing aid how to function. Whenever a hearing aid is connected and read, if Inspire identifies that a newer firmware version is available, the Performance Update button appears via Get Started or the connection toast. If a firmware update is available, it's highly recommended you update the hearing aid(s) to ensure optimal performance. If the firmware is not updated, the Performance Update button will continue to appear on the aforementioned screens until the hearing aid(s) is updated.

If binaural hearing aids contain different firmware versions that are incompatible, the hearing aids cannot be fit until the hearing aid with the lower firmware version is updated. In addition, if a firmware update was started but was not fully completed, the hearing aid cannot be fit until the update is completed successfully. If the update was originally started on the same PC, the update can be continued. If the update was originally started on a different PC, the update cannot be continued and Customer Service should be contacted for assistance.

1. Connect and select the desired hearing aid(s) to update via Get Started.

   Note:  Wireless hearing aids should be connected via a wired programmer (SpeedPort 2 or USB Hi-Pro) to preserve battery life.

   Tip:  From any screen except Get Started, click , , ,, , or to display the connection toast.

2. Click Performance Update .

   Note:  This button is only available if a performance update was identified. The hearing aid's current firmware version and serial number, and the new update version and details describing the update and/or features display.

   Tip:  From any Fitting screen, click Tools from the Menu Bar and click Performance Update to access. This feature is only available if a performance update was identified.

   Note:  If a session is currently in progress that hasn't been saved, the Save Fitting screen displays. Click Yes to save the session, click No to not save the session, or click Cancel to cancel accessing Performance Update.

3. Click Firmware Update and important information regarding the performance update displays.

   Note:  It's important to remove the hearing aid(s) from the patient's ear(s) prior to updating the firmware.

   Note:  If two hearing aids were connected and both devices require firmware updates, both aids will be updated. Ear sides cannot be selected independently. If two hearing aids were connected but only one device requires a firmware update, only the one aid will be updated.

   Tip:  Click Close to cancel updating the firmware.

4. Click Update and a progress bar indicates the overall status of completion.

   Tip:  Click Back to go back to the previous screen or click Close to cancel updating the firmware.

5. Click Finish once the update is complete and the Get Started screen automatically displays.

   Note:  The hearing aid's Data Log was automatically reset as a result of this process.