SurfLink Wireless Diagnostics
SurfLink Wireless Diagnostics assists in troubleshooting issues with
your wireless connection and provides solutions to the identified problems.
Three components of your wireless connection are checked: programmer status,
environmental status, and wireless communications status. Each component
contains several subtests and all subtests within a component must pass
before the next component can be checked. If a subtest within a component
fails, wireless diagnostics is aborted.
The quality of the wireless environment in your fitting area can also
be assessed. Inspire logs any wireless interference in your local environment
and displays it on a real-time graph. These diagnostic results can be
emailed to Inspire Software Support for assistance.
- Click
from the Menu Bar.
- Click SurfLink Wireless Diagnostics.
- Click Start and a progress
icon indicates the overall status of completion.
- When the component Checking
Wireless Communications Status is reached, the pop-up displays to select a wireless
device. Click the checkbox to the left of the desired hearing aid(s)
to test.
- Click OK.
- When instructed, place the hearing aid(s) 1 meter
from the SurfLink programmer.
- Click OK.
- When instructed, place the hearing aid(s) 3 meters
from the SurfLink programmer.
- Click OK.
- Click Send Files to send
diagnostic results to Inspire Software Support if additional assistance
is required.
- Enter email
information.
- Click Save to Desktop
to save the log files to a .zip file on the desktop or click Send Email to send the log files to Inspire Software
Support.
- Once the files are saved or sent, a message displays.
Click OK.
- Click Advanced to assess
any wireless interference if applicable or click Close
to close wireless diagnostics.
- Select graph
settings.
- If interference is detected, turn off any devices
(e.g., cell phone, SurfLink Media, Plantronics CS50 headset, paging
system, etc.) that may be interfering with the SurfLink Programmer.
- Click Close if the interference
is resolved or click Send Files to
send diagnostic results to Inspire Software Support if the interference
is not resolved.
- Click Close to close
wireless diagnostics.