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SurfLink Wireless Diagnostics

SurfLink Wireless Diagnostics assists in troubleshooting issues with your wireless connection and provides solutions to the identified problems. Three components of your wireless connection are checked: programmer status, environmental status, and wireless communications status. Each component contains several subtests and all subtests within a component must pass before the next component can be checked. If a subtest within a component fails, wireless diagnostics is aborted.

 

The quality of the wireless environment in your fitting area can also be assessed. Inspire logs any wireless interference in your local environment and displays it on a real-time graph. These diagnostic results can be emailed to Inspire Software Support for assistance.

  1. Click Tools from the Menu Bar.
  2. Click SurfLink Wireless Diagnostics.
    Note:  If a session is currently in progress that hasn't been saved, the Save Fitting screen displays. Click Yes to save the session, click No to not save the session, or click Cancel to cancel wireless diagnostics. If custom memories were adjusted during the session, this data will not be saved to the Thrive Hearing Control app if No is selected.
  3. Click Start and a progress icon indicates the overall status of completion.
    Tip:  The Close button changes to Cancel. Click Cancel to cancel wireless diagnostics.
    Note:  If a subtest within any component passes, it's represented by a green checkmark. If any subtest fails, a red X displays along with recommendation(s) to solve the problem and wireless diagnostics is aborted. Follow the recommendation(s) and once the problem is resolved, click Close. Repeat steps 1-3 to restart wireless diagnostics. If the problem is not resolved, continue at step 10 and send the diagnostic results to Inspire Software Support.
  4. When the component Checking Wireless Communications Status is reached, the Devices Detected pop-up displays to select a wireless device. Click the checkbox to the left of the desired hearing aid(s) to test.
    Tip:  If the desired hearing aid(s) is not listed in the pop-up but is in range of the SurfLink programmer and contains a fresh battery, click Refresh.
  5. Click OK.
    Tip:  Click Cancel to abort wireless diagnostics.
  6. When instructed, place the hearing aid(s) 1 meter from the SurfLink programmer.
  7. Click OK.
  8. When instructed, place the hearing aid(s) 3 meters from the SurfLink programmer.
  9. Click OK.
  10. Click Send Files to send diagnostic results to Inspire Software Support if additional assistance is required.
  11. Enter email informationemail information.
    Field Name Description Details
    To Inspire Software Support's email address. System assigned.
    Text Details regarding the message. Enter your name, account #, telephone #, and comments.
  12. Click Save to Desktop to save the log files to a .zip file on the desktop or click Send Email to send the log files to Inspire Software Support.
    Note:  If Save to Desktop was selected and this option was selected previously, Inspire automatically overwrites the existing .zip file located on the desktop. The .zip file was not emailed to Inspire Software Support.
    Tip:  Click Cancel to cancel saving or sending the log files.
  13. Once the files are saved or sent, a message displays. Click OK.
  14. Click Advanced to assess any wireless interference if applicable or click Close to close wireless diagnostics.
  15. Select graph settingsgraph settings.
    Field Name Description Details
    Score Link Quality Assessment (LQA) score. Display only. LQA range is 20-70 in 10 increments.
    Good-Poor Indicates the quality of real-time data. Display only. Good quality is represented in green, poor quality is represented in red, and average quality is represented in yellow.
    Channels Selects the channels' interference to display. By default, all channels are selected. Each channel is represented in a unique color. Uncheck any channel to not display.
    Sample Rate Selects the rate in which to graph the data. The rates available are 2 seconds, 15 seconds, and 1 minute. The default is 2 seconds.
  16. If interference is detected, turn off any devices (e.g., cell phone, SurfLink Media, Plantronics CS50 headset, paging system, etc.) that may be interfering with the SurfLink Programmer.
  17. Click Close if the interference is resolved or click Send Files to send diagnostic results to Inspire Software Support if the interference is not resolved.
    Note:  If Send Files was selected, follow steps 11-13. Please indicate the length of time sampled (e.g., 1 hour, 1 day, etc.) in the message.
  18. Click Close to close wireless diagnostics.