Order and Service
Order and Service launches the online store to order hearing aids,
custom receivers, and earmolds, or launches the Service Request Form to
process repairs, returns for credit, or color exchanges (some order and
service options may not be available in all versions of Inspire), and
either prints the form for processing, or submits the form electronically.
In addition, options such as color, venting, material, and wireless accessories
can be selected when ordering hearing aids or earmolds. These online
features are only available if the PC has Internet access. A browser such
as Microsoft Edge or greater, Google Chrome, etc. and Adobe Reader are
required. Starkey
uses a secure connection to transmit data, therefore, all health information
is protected.
The Order and Service screen provides three options: Hearing Aid
Order, Earmold Order, and Service Request. Both the Hearing Aid Order
and Earmold Order launch the online store; however, based on the option
selected determines the product that defaults to order, and the Service
Request option launches the Service Request Form. Regardless of the
option selected, you must first log into your account via Starkey's
professional site.
Audiogram
and Personal InformationAudiogram
and Personal Information
The patient's most recent audiogram and MCL and UCL data displays
in the eStore if available. Audiogram data can be added or edited
via this form. Air conduction thresholds are required for all products
except earplugs and specialty earmolds because some product options
automatically default based on the patient's hearing loss.
In the event Starkey
needs to change the hearing aid style desired for the patient once
the order is received, the patient's skin tone, hair color, and canal
texture are requested in the eStore. This information assists
Starkey
in determining the appropriate color if a different case is warranted.
- Click Order and
Service.
- Click Hearing Aid Order,
Earmold Order, or Service
Request and either Starkey's
professional site opens in a new browser session to log into your
account, or the online store or Service Request Form opens if you're
already logged in.
| Note: If no
patient was selected and Inspire was launched from within
Noah 4 or
PatientBase, the Noah 4 or
PatientBase Patient Browser screen displays.
A patient must either be added or selected in order to
continue.
If no patient was selected and Inspire was launched from
within Noah 3, the patient's information and audiogram
data will be blank on the order form. |
Tip: To
add, edit, or select a different patient in the Noah 4 or
PatientBase database, click  . To add or edit audiogram
data for the selected patient, click 
and then click Edit Audiogram.
These buttons only display if Inspire was launched from
within Noah 4 or
PatientBase. |
- Complete the order or service request form.