Accessories

The SurfLink Remote Control is available in two levels: Advanced and Basic. If the patient desires a different level in the future, the faceplate can be easily changed with the removal tool. See Removing the Faceplate for instructions on switching the SurfLink Remote faceplate.

Advanced - Adjusts volume, memory, mutes/unmutes the hearing aids, returns the hearing aids to the Home setting (Memory 1 and their programmed volume control setting), and configures the Favorite button to perform a specific function. This level is the default and is best suited for use with the SurfLink Media.
Basic - Adjusts volume and returns the hearing aids to the Home setting (their programmed volume control setting).

Below is a picture of the SurfLink Remote Controls and descriptions of the buttons. See the SurfLink Remote Control Operations Manual for instructions on operating the specific SurfLink Remote Control or view instructional videos via Instructional Videos for the Professional. For assistance with solving SurfLink Remote Control issues, see Troubleshooting.

Advanced Basic

SurfLink Remote Control Button	Description
	Selects if the left, both, or right hearing aid will be adjusted. To adjust the left hearing aid only, slide the switch to the left and the blue light illuminates. To adjust both hearing aids, slide the switch to the middle (as shown). To adjust the right hearing aid only, slide the switch to the right and the red light illuminates.
	Increases the volume on the hearing aids and/or SurfLink Media. For CROS/BiCROS products, regardless of the slider switch position, the volume will be increased on both the receiver aid and transmitter.
	Decreases the volume on the hearing aids and/or SurfLink Media. For CROS/BiCROS products, regardless of the slider switch position, the volume will be decreased on both the receiver aid and transmitter.
	Mutes and unmutes the hearing aids. Pressing any other button will also unmute the hearing aids and perform the function of the button. This feature is not available on the Basic Remote Control. For CROS/BiCROS products, if the slider switch is in the middle, all microphones on both the receiver aid and transmitter and audio streaming to the receiver aid will be muted. If the slider switch is on the receiver side, all microphones on the receiver aid and audio streaming to the receiver aid will be muted. If the slider switch is on the transmitter side, all microphones on the transmitter and audio streaming to the receiver aid will be muted.
	Cycles through the available memories. This feature is not available on the Basic Remote Control.
	Performs the programmed function (e.g., stop/start audio streaming, control noise, etc.). If Stop/Start Audio Stream is selected and SurfLink Media is also enabled with Automatic Streaming selected, this button stops audio streaming. Pressing the button again restarts audio streaming. If Stop/Start Audio Stream is selected and SurfLink Media is also enabled with Remote Control Streaming selected, this button starts audio streaming. Pressing the button again stops audio streaming. This feature is only available on the Advanced Remote Control.
	Returns the hearing aids to Memory 1 at their power-on volume level.
	Locks and unlocks the remote control. To lock the remote control to prevent adjustments from occurring if a button is pressed inadvertently, slide the switch to the right to expose orange. To unlock the remote control, slide the switch to the left (as shown).

In addition, the SurfLink Remote Control can be set to operate in two different modes: Multicast and Broadcast. Multicast mode can control up to four hearing aids that were synced with the remote control. Broadcast mode can control any hearing aids that were remote control enabled but have not been synced with a specific remote control. All SurfLink Remote Controls default to Multicast mode when shipped and if the hearing aids and remote control were ordered together, they're automatically synced together. The mode can be changed at any time by removing the faceplate and moving the switch to the desired mode. Position 1 represents Multicast and position ∞ represents Broadcast.

The operating range from the remote control to the hearing aids should be within 1.07 meters or 42 inches. This range allows the patient to operate the remote control from pockets, purses, etc.

The SurfLink Mobile contains four main screens: Remote, Phone, Streaming, and Tools. The Remote screen adjusts the hearing aids once they've been synced to the SurfLink Mobile. The Phone screen controls outgoing and incoming cell phone calls if a cell phone has been paired and is connected with the SurfLink Mobile. The Streaming screen starts/stops audio streaming from the SurfLink Mobile's directional or omni-directional microphones, connected Bluetooth devices, or a Line-in cable plugged into the SurfLink Mobile's micro USB port. The Tools screen provides access to Bluetooth functionality and devices, screen brightness, hearing aid syncing/unsyncing, language selection, settings adjustment, remote screen layout, etc.

Below is a picture of the SurfLink Mobile, images of the four primary screens, and descriptions of the buttons. When a button is activated, it illuminates blue. See the SurfLink Mobile Operations Manual for instructions on setting up, syncing hearing aids, and operating the SurfLink Mobile, or view instructional videos via https://starkeypro.com/surflink-mobile/. For assistance with solving SurfLink Mobile issues or to answer frequently asked questions, see Troubleshooting or FAQ's.

SurfLink Mobile Remote Screen Phone Screen Streaming Screen Tools Screen

SurfLink Mobile	Description
	Indicates the Bluetooth antenna is On.
	Indicates the battery strength visually and numerically. Full battery represents 100% battery life, half battery represents approximately 50%, red represents less than 20%, and green (with the lightning bolt icon) indicates the battery is charging.
	Volume control buttons are located on the left side of the SurfLink Mobile. The top button increases and the bottom button decreases the volume on the hearing aids or audio streaming device based on the screen accessed. Volume changes made with the Remote screen in view adjust the volume of the hearing aids. If on the Remote screen and actively streaming audio (Phone call, “Surround” mic, “Focus” mic, Line-in, or A2DP Bluetooth), then the streamed audio is also amplified/attenuated. Whenever a streaming session is active, volume changes made from the Streaming screen adjust the streamed audio volume level. SurfLink Mobile remembers the last volume level used for each audio input and automatically defaults to that volume the next time. For CROS/BiCROS products, regardless if the left, both, or right side is selected (see below), the volume will be increased or decreased on both the receiver aid and transmitter.
	Accesses the desired primary screen.
Remote Screen (Default)
	Selects if the left, both, or right hearing aid will be adjusted. To adjust the left hearing aid only, press, to adjust both hearing aids, press, and to adjust the right hearing aid only, press.
	Cycles through the programmed memories.
	Performs the programmed Favorite function (e.g., stop/start audio streaming, noise control, etc.).
	Mutes and unmutes the hearing aids. For CROS/BiCROS products, ifis selected, all microphones on both the receiver aid and transmitter and audio streaming to the receiver aid will be muted. If the receiver side is selected, all microphones on the receiver aid and audio streaming to the receiver aid will be muted. If the transmitter side is selected, all microphones on the transmitter and audio streaming to the receiver aid will be muted.
	Returns the hearing aids to Memory 1 at the programmed volume level.
Phone Screen (automatically displays when an outgoing call is made from the paired mobile phone or an incoming call is answered)
	Just Talk mode picks up the patient's voice via the hearing aid's microphone for transmission to the person on the other end of the phone call. This option is recommended in quiet environments. This button toggles with the SurfLink Mic voice pickup mode. SurfLink Mobile remembers the last voice pickup used and automatically defaults to that mode during the next phone call.
	SurfLink Mic mode picks up the patient's voice via the SurfLink Mobile's microphone for transmission to the person on the other end of the phone call. This button toggles with the Just Talk (hearing aid microphone) voice pickup mode. SurfLink Mobile remembers the last voice pickup used and automatically defaults to that mode during the next phone call. For best results, the SurfLink Mobile should be placed within 8-12 inches of the patient's mouth during use.
	Mutes and unmutes the patient's voice during the phone call.
	Ends the call on the patient's mobile phone.
Streaming Screen
	Focus streams audio from the SurfLink Mobile's directional microphone. Prior to streaming, the patient should point the SurfLink Mobile microphone toward the sound source. It's also important, especially in noisy environments, to move the SurfLink Mobile as close as possible to the sound source.
	Surround streams audio from the SurfLink Mobile's omni-directional microphone.
	Line-in streams audio from the cable plugged into the SurfLink Mobile's micro USB port. This button is only available when the Line-in cable is inserted into the SurfLink Mobile's micro USB port.
	Streams audio from a Bluetooth media device that's both paired and connected with the SurfLink Mobile. This button is only available when the SurfLink Mobile Bluetooth antenna is On, at least one Bluetooth media device has been paired and is connected with SurfLink Mobile, and that Bluetooth media device is On and within range of SurfLink Mobile. Up to 2 Bluetooth media devices can be connected at a time.
Tools Screen
	Turns the Bluetooth antenna On/Off, pairs SurfLink Mobile with Bluetooth devices, and manages up to 7 paired Bluetooth devices.
	Adjusts the display brightness.
	Syncs/unsyncs hearing aids with/from the SurfLink Mobile, selects the language, adjusts settings, sets up the remote screen layout, etc.

Only the synced hearing aids (one left and one right) can be controlled by the SurfLink Mobile. The SurfLink Mobile should be kept within 1-2 meters or 3-6 feet of the hearing aids during cell phone streaming and within 4-5 meters or 12-15 feet during audio streaming. If the patient loses the audio stream, he/she may need to turn off and then turn on the Audio Source button to reconnect the SurfLink Mobile and hearing aids. The SurfLink Mobile should be kept within 10 meters or 30 feet of the Bluetooth device during audio streaming. If either device is out of range for more than 5 minutes, they may have to be reconnected. When streaming audio, all ear to ear features are disabled.

The SurfLink Remote Microphone streams audio from the built-in microphones based on its physical orientation (Focus or Surround). If the microphone is worn on the body (Focus), it automatically prioritizes sound from above while reducing sound levels from other directions. This is useful if listening to a single speaker when background noise is present. If the microphone is placed horizontally (on its clip), it receives sound from all directions (Surround). This setting is useful for listening to multiple nearby speakers in quiet environments. The hearing aids can also be programmed for audio streaming only or audio streaming plus microphone to allow environmental sounds to be heard during audio streaming.

Below is a picture of the SurfLink Remote Microphone and descriptions of the buttons. See the SurfLink Remote Microphone Manual for instructions on setting up and operating the SurfLink Remote Microphone. For assistance with solving SurfLink Remote Microphone issues, see Troubleshooting or FAQ's.

SurfLink Remote Microphone Control Button

Description

Turns the SurfLink Remote Microphone On/Off. Moving the slider towards the microUSB jack powers on the SurfLink Remote Microphone and moving the slider away from the microUSB jack powers it off.

Syncs hearing aids with the SurfLink Remote Microphone.

The SurfLink Remote Microphone can be synced with at most one left and one right hearing aid at a time. When hearing aids are synced with the SurfLink Remote Microphone, any previously synced hearing aids will be automatically unsynced. If the SurfLink Remote Microphone is affixed to clothing or worn on a lanyard, it should be within 20 centimeters or 8 inches of the speaker’s mouth. When streaming, all ear to ear features are disabled. The SurfLink Remote Microphone does not contain an integrated volume control, therefore, the streamed audio volume level can be adjusted via the patient's hearing aids.

The SurfLink Media streams audio from a dedicated audio device (e.g., television, cable box, etc.) or external microphone automatically or remotely using either the SurfLink Remote Control or SurfLink Mobile. If streaming automatically, the hearing aids will accept the audio stream whenever the patient is within range of the SurfLink Media. If streaming manually, the patient must press the Favorite button on either the SurfLink Remote Control or SurfLink Mobile (if they're configured for this function) to control audio streaming. The hearing aids can also be programmed for audio streaming only or audio streaming plus microphone to allow environmental sounds to be heard during audio streaming.

Below is a picture of the SurfLink Media and descriptions of the buttons. See the SurfLink Media Manual for instructions on setting up and operating the SurfLink Media or view instructional videos via Instructional Videos for the Professional. For assistance with solving SurfLink Media issues or to answer frequently asked questions, see Troubleshooting or FAQ's.

SurfLink Media Control Button	Description
	Turns the SurfLink Media On/Off. The power button illuminates blue when the device is on.
	Increases and decreases the volume of the device connected to the SurfLink Media. Slide your finger to the right to increase the volume and to the left to decrease the volume. The blue light indicates the volume control position.
	Increases and decreases the streaming activation range between the SurfLink Media and the hearing aids. Slide your finger to the right to increase the range and to the left to decrease the range. The blue light indicates the range position.

The SurfLink Media operates in Broadcast mode, therefore, any wireless hearing aids within range are automatically connected. The operating range from the SurfLink Media to the hearing aids is 1-8 meters or 3-25 feet. This range allows the patient to move freely within the room or possibly leave the room and still receive the audio signal. When streaming, all ear to ear features are disabled.

Field Name	Description	Details
Remote Control	Denotes whether or not to enable the SurfLink Remote Control and selects the level.	Only one remote device can be paired with the hearing aids, therefore, if Remote Control is selected and Mobile was selected previously, it's automatically unchecked. The levels available are Advanced and Basic. The default is Advanced.
Mobile	Denotes whether or not to enable the SurfLink Mobile.	Only one remote device can be paired with the hearing aids, therefore, if Mobile is selected and Remote Control was selected previously, it's automatically unchecked. This device is available for Pride, Pride IIC, Z Series, 3 Series, and Xino products and only available for Wi Series and Ignite products if the hearing aid's firmware version is 2.6 or greater.
Remote Mic	Denotes whether or not to enable the SurfLink Remote Mic.	This device is available for Pride, Pride IIC, and Z Series products.
Media	Denotes whether or not to enable the SurfLink Media and selects the streaming option.	The options available are Automatic Start and Manual Start. If Manual Start is selected, either the Advanced SurfLink Remote Control or SurfLink Mobile is required and Stop/Start Audio Stream must be selected for the Favorite button. However, if Media was activated previously and streaming is changed from Automatic Start to Manual Start, the Advanced SurfLink Remote Control or SurfLink Mobile will not be required.

Field Name	Description	Details
Sync/Un-Sync Remote Control, Mobile, and/or Mic with/from Hearing Aids	Identifies the address number on the SurfLink Remote Control to sync with the hearing aids or unsync's hearing aids from the remote control.	4 Hexadecimal (0-9 and/or A-F) Enter only the 4 character address after 3E on the SurfLink Remote Control found on the back of the device (click to view an image of the address) if configuring Multicast mode and click Sync. If configuring the SurfLink Remote Control for Broadcast mode, leave this field blank. This field is only available if Remote Control was selected. Once synced, the address and and/or icons display to indicate which hearing aids are paired with the remote control. To unsync hearing aids from the SurfLink Remote Control, click Un-Sync. Hearing aids are synced/unsynced with/from the SurfLink Mobile via the SurfLink Mobile's Tools>Settings>Advanced Setup>Hearing Devices screen. Hearing aids are synced/unsynced with/from the SurfLink Remote Mic via the Sync icon on the slider. Before syncing/unsyncing the hearing aids with/from the SurfLink Mobile or Remote Mic, end the wireless fitting session first by clicking Get Started from the Left Navigation Menu.
Favorite Button Configuration	Selects the function that the Favorite button will initiate.	This field is only available if Remote Control (Advanced) or Mobile was selected. The options available are based on the hearing aid's firmware version (2.6 or greater) and the products connected. The options are None, Stop/Start Audio Stream, Noise Control Boost (Pride, Pride IIC, Z Series, 3 Series, and Xino [20 dB reduction at >75 dB input] and Wi Series [20 dB reduction at >80 dB input] only), Jump to Memory 4 (Memory 4 must be enabled), Tinnitus On/Off (Tinnitus products only), and Initiate Self Check (Wi Series only and User-Initiated Self Check must be selected for both aids via Self Check and both aids must have a valid baseline). The default is Stop/Start Audio Stream. For CROS/BiCROS products, if Stop/Start Audio Stream is selected, the receiver aid will be set to Stop/Start Audio Stream and the transmitter will be set to None.
Media, Mobile, and/or Mic Streaming	Denotes whether or not to enable audio streaming in specific memories.	These checkboxes are only available if Automatic Start is selected for the SurfLink Media. In addition, the Stream Boost memory is only available for Pride and Pride IIC products and is automatically checked if Stream Boost is enabled. This feature is not applicable for Disabled or Telephone memories ("N/A" displays) or streaming via SurfLink Mobile or Remote Mic (streaming initiates in all memories regardless if the memory is enabled/disabled). If selected for a specific memory, audio streaming will initiate when the hearing aids are in the specific memory.
Hearing Aid Microphone Setting While Streaming	Selects if the hearing aids' microphone should turn off or on during audio streaming in specific memories and if so, how much attenuation should be applied.	These drop down lists are only available if Mobile, Remote Mic, and/or Media is selected. This feature is not applicable for Disabled or Telephone memories ("N/A" displays [SurfLink Media selected only]). If only the SurfLink Mobile and/or Remote Mic is selected or both the SurfLink Mobile and/or Remote Mic and SurfLink Media are selected, Telephone memories are enabled, however, the microphone setting is only applied to the SurfLink Mobile and/or Remote Mic. The options available are Mic On, Mic On: -3 dB, Mic On: -6 dB, Mic On: -9 dB, and Mic Off. The default is Mic Off for hearing aids with an open vent or Mic On: -6 dB for aids without an open vent. If a memory environment is changed to a different memory environment, a Disabled memory is enabled, or a Best Fit is performed on a specific memory or all memories, the microphone setting for all applicable memories will automatically be reset to either Mic Off or Mic On: -6 dB.
Stream Boost	Denotes whether or not to enable automatic streaming in the patient's hearing aid(s).	This feature is only available for Pride, Pride IIC, and Z Series products. This checkbox is only available if Mobile, Remote Mic, and/or Media is selected. If selected, which is checked by default, the patient's hearing aid(s) automatically switches to streaming settings whenever audio streaming is started from the SurfLink Mobile, SurfLink Remote Mic, and/or SurfLink Media. For Z Series products, the current memory's microphone setting is utilized while streaming. When streaming stops, the hearing aid(s) automatically returns to the previous memory.

SurfLink Remote Control	SurfLink Mobile	SurfLink Remote Microphone	SurfLink Media
Set-Up	Set-Up	Set-Up	Set-Up
	Hands-Free Cell Phone Use
	Audio Streaming with Stream Boost

Accessories

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