Expert Assistant

Expert Assistant is a tool that can be used to address patient complaints and provide solutions. Issues can be resolved by applying these solutions directly to the hearing aid(s). Inspire provides a comprehensive list of complaints based on common patient issues. The complaints are organized by categories (e.g., Hearing in Noise, Speech, etc.) to assist in selecting the most accurate issue (e.g., Can't hear speech well in noise, Voices are too loud, etc.). The list of categories and/or complaints available are based on the hearing aid connected or simulated.

Once a complaint is selected, Expert Assistant allows you to review the recommended solutions and manually apply the adjustments in the order you prefer. For Xino Classic, Zōn, and Destiny products, complaints can be addressed via two views: Advanced, described previously, or Standard. Standard automatically applies the adjustments in the recommended sequence, allowing the patient to assess each modification first before applying the next adjustment. For the products that provide two views, the Standard screen automatically displays.

Any adjustments can be demonstrated live to the patient by playing an audio file via Media Player. Media Player can be launched automatically whenever Expert Assistant is accessed, or can be accessed during the fitting session. Regardless if launched or not, Media Play automatically selects the audio file associated with the currently selected complaint, if available, so the patient can evaluate the adjustments.

For additional assistance with solving patient issues, see the applicable Patient Adjustment Guide based on the product family: Honor, Pride, and Pride IIC, Halo, Z Series, 3 Series, Xino Wireless, and Xino Tinnitus, or Xino Wired, Wi Series, Ignite, X Series, S Series iQ, S Series, E Series, Xino Classic, Zōn, and Destiny.

1. Connect and select the desired hearing aid(s) to adjust via Get Started.

2. Click on the Read Device Settings or Load a Previous Session radio button and then click .

3. Click Advanced Tools from the Left Navigation Menu.

4. Click Expert Assistant.

   Note:  For the products that provide both views, the Standard screen automatically displays. Steps 5-15 are for the Advanced view. For instructions on the Standard view, see Standard below.

   Note:  If Launch Media Player Automatically is checked, Media Player automatically displays in a pop-up window.

5. Click on the specific memory to adjust if applicable or click or to adjust all memories simultaneously.

   Note:  If adjusting Honor, Pride, or Pride IIC products, this feature is not available for the Music memory.

6. Inspire automatically defaults to a binaural or view if applicable. To adjust only the right or left hearing aid, click or , or or .

   Note:  If fitting CROS/BiCROS devices, only the receiver aid can be adjusted, therefore, the side cannot be selected.

7. Select the Category that best represents the patient's issue from the drop down list and a list of complaints assigned to that category displays. The first complaint in the list displays in an expanded state, showing the recommended adjustments.

   Note:  The category List All automatically defaults.

8. Click on the Complaint that best describes the patient's issue and the first recommended adjustment in the sequence is automatically selected.

   Tip:  Clicking on the complaint toggles between expanding and collapsing the list of recommended adjustments.

9. Click on the Adjustment to apply.

10. Click Apply.

    Note:  If complaint Hearing device is whistling was selected in step 8 and adjustment Initialize Feedback Cancellation was selected in step 9, Feedback Canceller automatically launches to address this issue.

    Note:  The adjustment applied displays in the Adjustment History section and is coded by the ear adjusted. indicates the Right ear, indicates the Left ear, and indicates a Binaural adjustment. If fitting binaurally but the adjustment could only be applied to one ear side, the adjustment is represented in bold.

11. If Media Player was launched automatically, click Play to start the playback of the selected audio file to demonstrate the adjustment to the patient if desired.

    Note:  If an audio file is not available for the selected complaint, the last audio file selected displays. A different audio file can be selected from the drop down list.

12. If the adjustment improved the issue, click Apply to repeat the same adjustment, or click on a different Adjustment and click Apply. If the adjustment did not improve the issue, click Undo Last Action and repeat steps 9-10.

    Note:  If Apply was selected and the same adjustment was not applicable, "No room for further adjustments" displays below the Undo Last Action button. If additional adjustments are needed, repeat steps 9-10. If Undo Last Action was selected, the previous adjustment was undone and removed from the Adjustment History section.

    Tip:  Click Undo on the Inspire Toolbar to reverse the most recent action.

13. Repeat step 12 for the next applied adjustment.

    Note:  Adjustments are listed in reverse chronological order in the Adjustment History section with the most recent adjustment at the top. The adjustments pertaining to the selected view (e.g., right ear, binaural, etc.) displays. However, if viewing monaurally and the binaural view is later selected, the entire Expert Assistant screen is reset but all previous adjustments were applied to the hearing aid(s).

14. Once all applicable adjustments have been applied, "No room for further adjustments" displays below the Undo Last Action button. Click Stop to stop the playback if applicable.

    Note:  If there are additional recommendations beyond adjustments (e.g., Consider vent modifications, etc.), "No software action available. Please select another solution" displays.

    Note:  If adjustments were made via Expert Assistant and then another Inspire screen is accessed, all adjustments were applied to the hearing aid(s). If Expert Assistant is accessed later during the same fitting session, the Adjustment History section is cleared. To reverse any Expert Assistant adjustments, which are designated with an 'EA' in the list of undo actions, see Undo.

15. Repeat steps 5-14 to address additional complaints if applicable.

Standard

1. Click on the specific memory to adjust if applicable or click to adjust all memories simultaneously.
2. Inspire automatically defaults to a binaural view if applicable. To adjust only the right or left hearing aid, click or .

3. Select the Category that best represents the patient's issue from the drop down list and a list of complaints assigned to that category displays.

   Note:  The category List All automatically defaults.

4. Select the Complaint that best describes the patient's issue from the drop down list.

5. Click Begin to start adjustments for the selected complaint.

   Note:  If complaint Hearing device is whistling was selected in step 4, Feedback Canceller automatically launches to address this issue.

   Note:  The adjustment applied displays in the Adjustment History section and is coded by the ear adjusted. indicates the Right ear, indicates the Left ear, and indicates a Binaural adjustment. If fitting binaurally but the adjustment could only be applied to one ear side, the adjustment is represented in bold.

6. If Media Player was launched automatically, click Play to start the playback of the selected audio file to demonstrate the effect of the adjustment to the patient if desired.

   Note:  If an audio file is not available for the selected complaint, the last audio file selected displays. A different audio file can be selected from the Audio File drop down list on the Media Player pop-up window.

7. Click Improved if the adjustment improved the issue, or click Not Improved if the adjustment did not.

   Note:  If Improved was selected, the next adjustment in the sequence, which may be a repeat of the previous adjustment, is applied. If Not Improved was selected, the previous adjustment is undone (crossed out in the Adjustment History section) and the next adjustment in the sequence is applied.

8. Repeat step 7 for the next applied adjustment.

   Note:  Adjustments are listed in reverse chronological order in the Adjustment History section with the most recent adjustment at the top. The adjustments pertaining to the selected view (e.g., right ear, binaural, etc.) displays. However, if viewing monaurally and the binaural view is later selected, the entire Expert Assistant screen is reset but all previous adjustments were applied to the hearing aid(s).

9. Once all adjustments within the sequence for the complaint have been applied, "No room for further adjustments" displays in the Adjustment History section. Click Stop on the Media Player pop-up window to stop the playback if applicable.

   Note:  If there are additional recommendations beyond adjustments (e.g., Consider vent modifications, etc.), they will display after "No room for further adjustments".

   Note:  If adjustments were made via Expert Assistant and then another Inspire screen is accessed, all adjustments were applied to the hearing aid(s). If Expert Assistant is accessed later during the same fitting session, the Adjustment History section is cleared. To reverse any Expert Assistant adjustments, which are designated with an 'EA' in the list of undo actions, see Undo.

10. Repeat steps 1-9 to address additional complaints if applicable.

    Note:  If a different complaint is selected, the Adjustment History section is cleared when Begin is clicked but all previous adjustments were applied to the hearing aid(s).