TeleHear
TeleHear allows you to make adjustments to your patient's Evolv AI, Livio Edge AI, Livio AI,
and Livio
hearing aid settings (global and memories, including custom memories created
in the Thrive Hearing Control app), remotely via a live audio/video
call. Once a remote communication link is established between you and
the patient (see "Setting Up TeleHear for a Patient" below),
the patient can request assistance. Either you can initiate the fitting
via Inspire or the TeleHear Portal or the patient can
request a live session via the Thrive Hearing Control app. TeleHear offers
the patient convenience and reduces the number of the fine tuning appointments.
This feature may not be available in all versions of Inspire.
Once TeleHear is set up, you can also adjust the custom memories your
patient created via the Thrive Hearing Control app during a live
fitting. See "Adjusting Custom Memories During a Live Fitting"
below for more information.
Setting
Up TeleHear for a Patient
Adjusting
Custom Memories During a Live Fitting
- Click .
- Click TeleHear Remote Services.
Note: If
a patient has not been selected in Noah or PatientBase, click
Patient Selection. If the patient
is connected to TeleHear but not linked to Noah or PatientBase,
click the hyperlink to link them in the TeleHear Portal if
desired. |
- Log in to the TeleHear Portal.
Tip: Click
Open Profile - TeleHear in Inspire
or click on the
to launch the TeleHear Portal. |
- Select the patient's record in Inspire or the TeleHear
Portal.
- Click Start Remote Session in Inspire or Start
Fitting in the TeleHear
Portal.
Note: If
'Start Fitting' was selected in the TeleHear Portal and the
patient was already 'in the waiting room', the TeleHear fitting
session was automatically started. If the patient wasn't already
'in the waiting room', a message to start the session displays.
Click OK to start the fitting
or click Cancel to cancel. |
- A 'Remote Programming' window opens to the right
of Inspire showing a real time video of the patient (if turned on
in the Thrive Hearing Control app) and you. To disable or enable your
camera, click or respectively.
To mute or unmute your microphone, click or
respectively. To select a different audio or video source, click .
Note: If
the patient's camera and/or microphone are turned off in the
Thrive Hearing Control app, and/or displays in the window. |
- Click on the specific memory to adjust, if applicable.
Note: Once
the hearing aid(s) is connected in a live session, the hearing
aid volume will reset to use gain and all user controls will
be disabled. |
Note: To
adjust custom memories , select the desired
memory from the ’Select Custom Memory’ drop down list and
then click on the custom memory field. |
- Make the requested adjustments via the appropriate
screen.
Note: Only
certain modifications can be made, therefore, some features/controls
may be disabled. |
- Click to sync the adjustments
to the patient's hearing aid(s).
Note: Once
the adjustments have been synced, the button changes to . |
- Repeat steps 8-9 if additional adjustments are needed.
- Click to end the call.
Note: If
the patient ends the call first, displays. Ending
the call only closes the 'Remote Programming' window; the
fitting session remains opens in Inspire. Additional adjustments
can be made but cannot be synced to the aid(s); they can only
be saved to Noah or PatientBase. |
Note: If
the call is not stopped after 90 minutes, Inspire automatically
disconnects the session. Any adjustments not synced to the
aid(s) can only be saved to Noah or PatientBase. |
- Click on the to save the changes to Noah or PatientBase if desired.
- Click
to close the remote programming session.