Help Menu

The Help Menu provides the options to access online help and Inspire, contact Customer Service and access support documents for Inspire, check for Inspire updates, and update the SurfLink Mobile's firmware. Click on any option below for more information.

Inspire

• Help for Inspire - Accesses online help for Inspire

• AAH Online - Launches Starkey's website. This feature is only available if the PC has Internet access.

  1. Click Help from the Menu Bar.

  2. Click AAH Online and Starkey's website opens in a new browser session.

• Audiology on Demand - Accesses Customer Service online for live assistance. This feature is only available if the PC has Internet access.

• About Inspire - Identifies the current version of Inspire and Noah or PatientBase installed in your office, and indicates the mode, target audience, and locale currently in use

  1. Click Help from the Menu Bar.

  2. Click About Inspire.

  3. Click Close or click X on the Title Bar to exit.

• About DSL v5 - Provides version information about DSL v5

  1. Click Help from the Menu Bar.

  2. Click About DSL v5.

  3. Click OK.

• Cables & Connectors - Launches an Adobe® Portable Data File that provides information on the appropriate programming connection by style and product line

  1. Click Help from the Menu Bar.

  2. Click Cables & Connectors and the .pdf opens in Adobe Reader.

  3. Click X on the Title Bar to exit.

• T² On Demand Worksheet - Launches an Adobe Portable Data File that provides information on the 10 Simple Steps to T² On Demand Adjustments and T² On Demand Adjustment Indicators

  1. Click Help from the Menu Bar.

  2. Click T2 on Demand Worksheet and the .pdf opens in Adobe Reader.

  3. Click X on the Title Bar to exit.

• Inspire Software Support - Contacts Inspire Software Support via email for assistance. This feature is only available if the PC has Internet access.

  1. Click Help from the Menu Bar.

  2. Click Inspire Software Support.

  3. Enter email information.

     Field Name	Description	Details
     To	Inspire Software Support's email address.	System assigned.
     CC	Identifies the email addresses to carbon copy.	Enter the recipient's email address or click CC to select recipient(s) email address(es) from the address book.
     Attach	Sends a file, document, screenshot, etc. to Software Support for additional troubleshooting information.	Click Attach, identify the path including drive, folder, and filename and click Open.
     Subject	Subject of the message.	300 Alphanumeric
     Message	Details regarding the message.	Unlimited.

  4. Click Send.

• Inspire Audiology Support - Contacts Inspire Audiology Support via email for assistance. This feature is only available if the PC has Internet access.

  1. Click Help from the Menu Bar.

  2. Click Inspire Audiology Support.

  3. Enter email information.

     Field Name	Description	Details
     To	Inspire Audiology Support's email address.	System assigned.
     CC	Identifies the email addresses to carbon copy.	Enter the recipient's email address or click CC to select recipient(s) email address(es) from the address book.
     Attach	Sends a file, document, screenshot, etc. to Audiology Support for additional troubleshooting information.	Click Attach, identify the path including drive, folder, and filename and click Open.
     Subject	Subject of the message.	300 Alphanumeric
     Message	Details regarding the message.	Unlimited.

  4. Click Send.

• Inspire Log Files - Emails Inspire log files to Inspire Software Support for assistance in troubleshooting errors

  1. Click Help from the Menu Bar.

  2. Click Inspire Log Files.

  3. Enter email information.

     Field Name	Description	Details
     To	Inspire Software Support's email address.	System assigned.
     Text	Details regarding the error.	Enter your name, account #, telephone #, and comments.

  4. Click Save to Desktop to save the log files to a .zip file on the desktop or click Send Email to send the log files to Inspire Software Support.

     Note:  If Save to Desktop was selected and this option was selected previously, Inspire automatically overwrites the existing .zip file located on the desktop. The .zip file was not emailed to Inspire Software Support.

     Tip:  Click Cancel to cancel saving or sending the log files.

  5. Once the files are saved or sent, a message displays. Click OK.

• Check for Updates - Launches Inspire Updater to check if there is a more current version of Inspire available. This feature is only available if the PC has Internet access.

• SurfLink Mobile Firmware Updater - Updates the SurfLink Mobile's firmware to operate at a more advanced performance level, oftentimes making new features available. This feature is only available if the PC has Internet access.

  1. Click Help from the Menu Bar.

  2. Click SurfLink Mobile Firmware Updater to launch http://www.starkeyhearingtechnologies.com/update/cped.

  3. Click on the Download SurfLink Mobile Firmware Update link.

  4. Click Run.

     Tip:  To save the file to your computer, click Save or Save As. If Save As was selected, identify the path including drive and folder and click Save. This is the location on your computer from which you will run the SurfLink Mobile Firmware Update program.

     Note:  Download times will be dependent on your computer and Internet connection speed. Please ensure that your computer will have uninterrupted time to complete the download.

  5. Once the download is complete, follow the on screen prompts to update the SurfLink Mobile's firmware.

     Tip:  If Save or Save As was selected in step 4, click Run and follow the on screen prompts, or click Open Folder and double click on the SurfLinkMobileUpdate.exe file.