Wireless Diagnostics assists in troubleshooting issues with your wireless connection and provides solutions to the identified problems. Three components of your wireless connection are checked: programmer status, environmental status, and wireless communications status. Each component contains several subtests and all subtests within a component must pass before the next component can be checked. If a subtest within a component fails, wireless diagnostics is aborted.
The quality of the wireless environment in your fitting area can also be assessed. Inspire logs any wireless interference in your local environment and displays it on a real-time graph. These diagnostic results can be emailed to Inspire Software/Audiology Support for assistance.
Click Tools from the Menu Bar.
Click Wireless Diagnostics.
| Note: If a session is currently in progress that hasn't been saved, the Save Fitting screen displays. Click Yes to save the session, click No to not save the session, or click Cancel to cancel wireless diagnostics. |
Click Start and a progress icon indicates the overall status of completion.
| Tip: The Close button changes to Cancel. Click Cancel to cancel wireless diagnostics. |
| Note: If a subtest within any component passes, it's represented by a green checkmark. If any subtest fails, a red X displays along with recommendation(s) to solve the problem and wireless diagnostics is aborted. Follow the recommendation(s) and once the problem is resolved, click Start to resume wireless diagnostics. |
When the component Wireless Communications Status is reached, the connection toast displays to select a wireless device. Click the checkbox to the left of the desired hearing aid(s) to test.
| Tip: If the desired hearing aid(s) is not listed in the toast but is in range of the SurfLink programmer and contains a fresh battery, click Refresh. |
Click OK.
| Tip: Click Cancel to abort wireless diagnostics. |
When instructed, place the hearing aid(s) 1 meter from the SurfLink programmer.
Click OK.
When instructed, place the hearing aid(s) 3 meters from the SurfLink programmer.
Click OK.
Click Email to send diagnostic results to Inspire Software/Audiology Support if additional assistance is required.
Enter email information.
| Field Name | Description | Details |
| TO | Inspire Software/Audiology Support's email address. | System assigned. |
| CC | Identifies the email addresses to carbon copy. | Enter the recipient's email address or click CC to select recipient(s) email address(es) from the address book. |
| Attach | Sends the diagnostic log file to Software/Audiology Support for additional troubleshooting information. | System assigned.
To send a different file, click Attach, identify the path including drive, folder, and filename and click Open. |
| Subject | Subject of the message. | System assigned. |
| Message | Details regarding the message. | Enter your name, account #, telephone #, and comments. |
Click Send.
Click Advanced to assess any wireless interference if applicable or click Close to close wireless diagnostics.
Select graph settings.
| Field Name | Description | Details |
| Score | Link Quality Assessment (LQA) score. | Display only. LQA range is 20-70 in 10 increments. |
| Good-Poor | Indicates the quality of real-time data. | Display only. Good quality is represented in green, poor quality is represented in red, and average quality is represented in yellow. |
| Channels | Selects the channels' interference to display. | By default, all channels are selected. Each channel is represented in a unique color. Uncheck any channel to not display. |
| Sample Rate | Selects the rate in which to graph the data. | The rates available are 2 seconds, 15 seconds, and 1 minute. The default is 2 seconds. |
If interference is detected, turn off any devices (e.g., cell phone, SurfLink Media, Plantronics CS50 headset, paging system, etc.) that may be interfering with the SurfLink Programmer.
Click Close if the interference is resolved or click Email to send diagnostic results to Inspire Software/Audiology Support if the interference is not resolved.
| Note: If Email was selected, follow steps 11-12. Please indicate the length of time sampled (e.g., 1 hour, 1 day, etc.) in the message. |
Click Close to close wireless diagnostics.