FAQ's

• Jedes elektronische Gerät mit einem der folgenden Audioausgänge mit Klinkenbuchse (Analog 3.5mm, Analog Cinch, Digital Optisch Toslink) kann direkt an TV Streamer angeschlossen werden.

• Wir schlagen die Option unten für das erste Setup vor.

  Verbindungstyp	Einsatz (Verbindung zur Audioquelle)	Einsatz (Anschluss auf der Rückseite des TV Streamer)	TV Streamer Buchse
  	Digital Toslink Cable	Digital Toslink Cable	B
  	Analoges Cinch-Kabel (rot-weiß) (RCA)	3.5 mm Klinkenstecker	C
  (optional – not shipped with product)	3.5 mm Klinkenstecker	3.5 mm Klinkenstecker	C
  Toshlink Splitter (optional – not shipped with product)	Male connector on Toslink Splitter	Separate Toslink cable attached to both Toslink Splitter and TV Streamer	B

• Siehe "Verbindung mit Audioquellen" in der TV Operations Manual für weitere Informationen.

• No. If a television (or other electronic audio source) does not have either a Toslink or analog audio output available, then the Remote Microphone + may be a better solution to stream audio from the television speaker.

• The optional Toslink Splitter (part# 43019-000) allows two Toslink cables to share one television output jack. The Toslink Splitter is a simple solution when you want both a soundbar and a TV Streamer to share the same Toslink output.

• Wenn ich TV Streamer das erste Mal einrichte, leuchtet eine blaue LED konstant und bestätigt, dass eine elektronische Audioquelle ein Signal bei einem erkennbaren Pegel abgibt und dass das Kabel korrekt mit TV Streamer verbunden ist.

• Insert enclosed AC power supply (part# 43010-000) into wall plug and microUSB connector into jack A.

• No. The TV Streamer must always be connected to an external power source.

• Move the rear Mono/Stereo slider switch to the left position. The mono setting impacts all listeners, including binaural hearing aid sets which will receive a mono signal in both hearing aids. The TV Streamer will automatically convert incoming audio to mono, so nothing needs to be done at the audio source.

• Via a line-in cable (part# 43016-000), an Amazon Echo Dot can be directly attached to the TV Streamer. This allows a user to talk to “Alexa” and her responses will be streamed via our Starkey accessory to their hearing aids. With the line-in cable attached, the integrated speaker on the Amazon Echo Dot mutes. Note:  The Amazon Echo does not have a line-out capability.
• Caveats:

• User will need to manually start streaming in their hearing aids prior to receiving Alexa’s voice.

• If user is already streaming audio from their Toslink cable, then Alexa’s voice will not be streamed.

• After Alexa’s voice stops, the hearing aids will remain in a streaming state for an additional 60 seconds before automatically timing out and returning to hearing aid mic only mode. User can also manually stop the stream at any time.

• For a better user experience, the Remote Mic + provides a classic Bluetooth connection to an Amazon Echo Dot or Amazon Echo.

• Open Thrive Hearing Control app and tap Start Stream from the TV Streamer.
• Press Favorite “star” button on Starkey Remote Control. Within Inspire, the Favorite “star” button must be assigned “Accessory Start/Stop” functionality.  
• Use hearing aid user control. If configured via Tastenoption, a specific gesture (e.g., a long press on a push button or double tap) can start streaming. Note:  Ear to Ear commands are fully supported.

• Open Thrive Hearing Control app and tap Stop Stream from the TV Streamer.
• Turn off the TV Streamer.
• Incoming audio signal is not detected from audio source. For example, turn off audio source.
• Press Favorite “star” button on Starkey Remote Control. Within Inspire, the Favorite “star” button must be assigned “Accessory Start/Stop” functionality.
• Use hearing aid user control. If configured via Tastenoption, a specific gesture (e.g., a long press on a push button or double tap) can stop streaming. Note:  Ear to Ear commands are fully supported.

• A phone call will interrupt the TV Streamer audio stream. After a phone call concludes, all streaming stops. If desired, the TV Streamer audio stream will need to be manually restarted.
• Note:  This could be either an incoming call to an iPhone directly connected to hearing aids or to a cell phone connected to hearing aids via Remote Mic +.

• Walking out of range will interrupt the TV Streamer audio stream and streaming stops. If desired, when back in range, the TV Streamer audio stream can be manually restarted.

• Die Vorderseite LED-Anzeige liefert hilfreiche Informationen über TV Streamer:

  LED	Status Current
  Aus	Power is off.
  Konstant Grün	Power is on, but not streaming audio.
  Konstant Blau	Power is on and streaming audio.
  Blinking Blau	Hearing aid pairing mode is active.
  Konstant Rot	Possible fault condition.

• Press the button on the TV Streamer.
• Open Thrive Hearing Control app and increase the Streaming Volume.
• Use hearing aid user control. If configured via Tastenoption, a specific gesture (e.g., short or long press on a push button) can increase streaming. Note:  Ear to Ear commands are fully supported.
• Long press volume  button on Starkey Remote Control.
• If electronic audio source output jack is setup for Variable Audio level (e.g., audio output changes when using the volume controls on the electronic audio source), then you can increase the audio output level coming from that output jack.

• Press the button on the TV Streamer.
• Open Thrive Hearing Control app and decrease the Streaming Volume.
• Use hearing aid user control. If configured via Tastenoption, a specific gesture (e.g., short or long press on a push button) can decrease streaming. Note:  Ear to Ear commands are fully supported.
• Long press volume  button on Starkey Remote Control.
• If electronic audio source output jack is setup for Variable Audio level (e.g., audio output changes when using the volume controls on the electronic audio source), then you can decrease the audio output level coming from that output jack. Note:  This option may degrade audio quality.
• Modify the Stream Boost hearing aid memory with ~10 dB lower gain for the patient to use while streaming audio.

• Yes, this can only be done via the Starkey Remote or hearing aid user control. This cannot be done via the Thrive Hearing Control app or via the Starkey streaming accessory.

• No. All audio streaming from a TV Streamer starts with a manual request.

• This may happen if the TV Streamer is independently receiving audio from a cable box or satellite receiver, which remains powered on. To have the audio stream stop when the television is turned off, attach the audio output cable directly to the television.

• Prior to streaming audio for the first time, your hearing aids will need to be associated with each unique TV Streamer.

• Yes, pairing can be done either inside Inspire or outside of Inspire.

• See "Pairing" in the TV Operations Manual for more information.

• Click for pairing instructions via Zubehör.

• Power off both the hearing aid and CROS transmitter. Power on only the hearing aid, ensuring the CROS transmitter remains powered off during the pairing process.

• About 6”, but closer is even better.

• From Thrive Hearing Control app, tap the trash icon next to the TV to be deleted.
• From Inspire, click Delete under the appropriate accessory image via Zubehör.
• It is not possible to delete a hearing aid pairing directly from the TV Streamer.

• Any hearing aid pairings made after the saved Inspire session will be lost if the saved session is loaded back into the hearing aids. The patient will need to re-pair a hearing aid with the Starkey streaming accessory to recover audio streaming capability.

• The TV Streamer is capable of streaming to unlimited sets of hearing aids.

• Yes. In Zubehör, select “Hearing Aid Mic While Streaming” and choose the preferred hearing aid mic level. By default, the Mic Reduced option is applied to hearing aids and means 50% of programmed gain.

• Yes. The hearing aid mic level can be adjusted in numerous ways:

• Remote Control - Short press or button.

• Hearing aid user control - If configured via Tastenoption.

• Memory change - If Reset Levels on Memory Change is enabled via Tastenoption, hearing aid mic level resets.

• Thrive Hearing Control app - Microphone Volume slider.

• Evolv AI, Livio Edge AI, Livio AI, und Livio hearing aids.

• It is not compatible with Halo iQ, Halo 2 oder Halo hearing aids.

• It is not compatible with 900 MHz wireless hearing aids. These devices are compatible with SurfLink accessories.

• The TV Streamer transmits via a Starkey proprietary 2.4 GHz audio link.

• The Remote Mic + is designed for small electronics output with a typical 1v RMS. This would include laptops, tablets, cell phones, etc. The TV Streamer is designed for large electronics output with a typical 2v RMS. This would include DVD players, cable boxes, televisions, etc. Using small electronics as audio input to TV Streamer will work, but the source audio may need to be elevated.

• We recommend purchasing a Starkey streaming accessory that is appropriate for the patient’s home country.

• Hearing aids can be paired with up to five Starkey streaming accessories.

• Typical operating range is up to 15 meters (~50 feet). Operational range may be reduced by environmental factors, such as obstructions, interference, and human body positioning. Larger operational distances are achievable, though audio quality and connectivity may decrease.

• No. The TV Streamer automatically converts Dolby 5.1 audio input to stereo output.

• No. Exposure to water or excessive moisture may damage the TV Streamer. If the TV Streamer is accidently exposed to water or moisture, then:

• • Power it down

  • Wipe it dry with a soft, absorbent cloth

  • Let it completely dry out before turning it back on

• Yes. On the Edit Accessories screen, tap the pencil icon and type in a unique TV Streamer name.

• StarLink/Starkey Remote is only compatible with Evolv AI, Livio Edge AI, Livio AI, und Livio wireless hearing aids, and TruLink Remote is only compatible with Halo iQ wireless hearing aids.

• StarLink/Starkey/TruLink Remote requires Evolv AI, Livio Edge AI, Livio AI, Livio, und Halo iQ firmware to properly operate.

• Replaceable lithium coin battery RC2032 for the StarLink remote control and non-replaceable, non-rechargeable lithium-ion battery for the Starkey/TruLink remote control.

• In typical usage, the StarLink remote control battery should last at least one year and the Starkey/TruLink remote control battery should last 5+ years.

• Yes. When in a Locked position, StarLink/Starkey/TruLink Remote does not monitor the buttons, thereby reducing battery power requirements. This has an additional benefit of preventing inadvertent hearing aid changes.

  Starkey/TruLink Remote Control
  Locked	Unlocked

• StarLink/Starkey/TruLink Remote is designed to be used at distances up to arm’s length from hearing aids. Larger operational distances are achievable, though button command latency will increase and wireless connectivity with hearing aids will decrease.

• When multiple remotes are paired to a hearing aid, the hearing aid prioritizes whichever command it receives first.

• Yes, but there may be up to a 15 second delay then transitioning from one TruLink Remote to a different TruLink Remote.

• When a smartphone and StarLink/Starkey/TruLink Remote are paired to a hearing aid, the hearing aid prioritizes whichever command it receives first.

• Yes. Typically the hearing aid changes will be immediately reflected on the smartphone.

• No. Exposure to water or excessive moisture may damage it. If StarLink/Starkey/TruLink Remote is accidently exposed to water or moisture, then:

• • Wipe it dry with a soft, absorbent cloth

  • Let it completely dry out before using it

• When in the Unlocked position, StarLink/Starkey/TruLink Remote will not transmit unless a button is pressed. As long as no buttons are pressed, then StarLink/Starkey/TruLink Remote will not cause any interference.

• Environmentally, indoors will work better than outdoors.
• Direct line-of-sight from the Remote Control to hearing aids.

• The Remote Control uses Bluetooth Low Energy to communicate with hearing aids.

• Patients without smartphones.
• Patients that prefer mechanical/tactile remote control buttons.
• Patients that prefer simplicity.

• See "Set up your Remote" in the StarLink Remote Control Operations Manual or "Pairing Process" in the Starkey Remote Operations Manual or TruLink Remote Control Operations Manual for more information.

• Power off both the hearing aid and CROS transmitter. Power on only the hearing aid, ensuring the CROS transmitter remains powered off during the pairing process.

• Only one StarLink/Starkey Remote can be paired to hearing aids but up to two TruLink Remotes can be paired.

• Yes.

• No. StarLink/Starkey/TruLink Remote can only be paired with up to one Left and one Right hearing aid at a time.

• We suggest keeping hearing aids and StarLink/Starkey/TruLink Remote less than 6” or 15 cm apart. If a hearing aid is too far from StarLink/Starkey/TruLink Remote, the pairing process may fail. There is no minimum distance between hearing aids and StarLink/Starkey/TruLink Remote during pairing process.
• Note: It is best practice to keep other Bluetooth devices at least 2 feet or 60 cm away during pairing to minimize possible wireless interference.

• For best results, place smartphone 2 feet or 60 cm (or more) away from hearing aids and StarLink/Starkey/TruLink Remote during pairing to minimize wireless interference. If you are still having difficulty pairing hearing aids with StarLink/Starkey/TruLink Remote, then temporarily turn off Bluetooth on the smartphone.

• Hearing aids can be immediately discovered by a smartphone 15 seconds after a StarLink/Starkey/TruLink Remote button is pressed. To reduce hearing aid discovery time by a smartphone, the StarLink/Starkey/TruLink Remote can be powered off.

• Hearing aids can be immediately discovered by a Starkey streaming accessory 15 seconds after a Remote Control button is pressed. To reduce hearing aid discovery time by the Starkey streaming accessory, the Remote Control can be powered off.

• Prior to starting the pairing mode on the StarLink/Starkey/TruLink Remote, open/close the battery door on one monaural hearing aid or both binaural hearing aids. For binaural hearing aids, it does not matter which hearing aid (left or right) is opened/closed first.

• When hearing aids are successfully paired, all previously paired hearing aids will automatically be deleted from StarLink/Starkey/TruLink Remote.

• Each hearing aid can support up to 5 pairings. This total includes a combination of TruLink Remotes, wireless programmers, iOS devices, and/or Android devices. Once the hearing aid exceeds 5 pairings, then pairings are removed on a first-in, first-out basis.

• For the StarLink/Starkey Remote, pairing can occur either inside or outside of Inspire.
• For the TruLink Remote, all pairing occurs outside of Inspire.

• No. Hearing aids are always enabled to pair with StarLink/Starkey/TruLink Remote.
• Checking Enabled simply exposes “Konfiguration Favoritentaste” for an Advanced TruLink Remote Control.

• "Zubehör Start/Stopp" is the default for the StarLink/Starkey Remote and “None” is the default setting for the TruLink Remote.

• Favorite button options differ depending on the current hearing aid configuration. For example, if there is no tinnitus stimulus enabled in the hearing aid, then it will not appear in the Favorite button choices. See "Favorite" in the StarLink Remote Control Operations Manual, Starkey Remote Operations Manual or TruLink Remote Control Operations Manual for more information.

• The Tinnitus Stimulus On/Off feature simply toggles the Stimulus on/off, if available, in the current hearing aid memory. It does not initiate any type of memory change in the hearing aids.

• No. The Favorite button only affects Starkey accessory streaming.

• After hearing aid servicing, the best practice would be to always encourage manually re-pairing the hearing aids with the Remote Control. Though, depending on what is done to hearing aids during servicing, it is possible that hearing aids may still operate with the Remote Control.

• One version supports all global wireless markets.

• Part# 43011-002 for the Starkey Remote.

• Two configurations for the TruLink Remote: Basic (part# 60019-000) and Advanced (part# 60019-002).

• Yes. They are the same part numbers and fully interchangeable.
• TruLink Remote Basic Faceplate (part# 91347-000) and TruLink Remote Advanced Faceplate (part# 91347-002).

• Yes. The StarLink remote control comes with an attached lanyard but for the Starkey/TruLink remote control, it can be purchased separately, if desired. The same lanyard (part# 90974-000) used with the SurfLink Remote can also be used with Starkey/TruLink Remote. See "Lanyard" in the Starkey Remote Operations Manual or TruLink Remote Control Operations Manual for more information.

• The Remote Control does not include an integrated belt clip design.

• Remote Control communicates with hearing aids via Bluetooth Low Energy.

• The Ear Selection Switch is ignored for monaural hearing aids, as the Starkey/TruLink Remote knows what type of hearing aid it is paired with. Upon a button press, the Starkey/TruLink Remote always sends the appropriate left side or right side command and illuminates the appropriate LED.

• The accessible hearing aid memory environments are the same as with a hearing aid user control. At a minimum, this will always include Memory 1 and the StarLink/Starkey/TruLink Custom memory.

• The logo is pad printed on the front housing.
• If the SurfLink or TruLink logo wears off, the remote can still be identified from its back regulatory label.

  Identifier	SurfLink Remote	TruLink Remote
  Logo on Front Housing
  Regulatory Label	SurfLink Remote Model 100	TruLink Remote Model 600

• Attach USB cable to power adapter, insert AC power supply (part# 43009-000) into wall plug, and microUSB connector into Remote Mic + jack.

• To return the Remote Mic + to a known good state,

• Turn off any active Bluetooth connections so that the status indicator LED is blinking green.

• Press the Volume Up (+), Volume Down (-), and Input Mode buttons simultaneously for 15 seconds. Status indicator LED rapidly blinks red to confirm reset.

• When paired to a monaural hearing aid, the Remote Mic + automatically combines the audio left and right channels to transmit the combined audio in the hearing aid stream.

• Remote Mic + provides a classic Bluetooth connection to an Amazon Echo or Amazon Echo Dot. Placing the Remote Mic + in the Bluetooth input mode allows a user to talk to “Alexa” and her responses will be streamed via our Starkeyey accessory to their hearing aids. When the Bluetooth connection with the Remote Mic + is active, the integrated speaker on the Amazon Echo or Amazon Echo Dot mutes. When Alexa’s voice shuts down, the hearing aid mics automatically return to hearing aid mic only mode.
• Caveat:

• Remote Mic + input mode must be Bluetooth to interact with Alexa.

• While an Amazon Echo Dot can be directly attached to the Remote Mic + via a line-in cable (part# 43016-000), it has more constraints and is less convenient than using the classic Bluetooth method.

• With your hearing aids active, turn on the Remote Mic +. If audio is available, streaming automatically starts in the hearing aids.
• Open Thrive Hearing Control app and tap Start Stream from the Remote Mic +.
• Press Favorite “star” button on Starkey Remote Control. Within Inspire, the Favorite “star” button must be assigned “Accessory Start/Stop” functionality.  
• Use hearing aid user control. If configured via Tastenoption, a specific gesture (e.g., a long press on a push button or double tap) can start streaming. Note:  Ear to Ear commands are fully supported.

• Open Thrive Hearing Control app and tap Stop Stream from the Remote Mic +.
• Turn off the Remote Mic +.
• In Bluetooth input mode, streaming will stop if incoming audio signal is not detected.
• Press Favorite “star” button on Starkey Remote Control. Within Inspire, the Favorite “star” button must be assigned “Accessory Start/Stop” functionality.
• Use hearing aid user control. If configured via Tastenoption, a specific gesture (e.g., a long press on a push button or double tap) can stop streaming. Note:  Ear to Ear commands are fully supported.

• A phone call will interrupt the TV Streamer or Mini Remote Mikrofon audio stream. After a phone call concludes, all streaming stops. If desired, the TV Streamer or Mini Remote Mikrofon audio stream will need to be manually restarted.
• Note:  This could be either an incoming call to an iPhone directly connected to the hearing aids or to a cell phone connected to the hearing aids via Remote Mic +.

• Walking out of range will interrupt the Remote Mic + audio stream and streaming stops. If desired, when back in range, the Remote Mic + audio stream can be manually restarted.

• Die oberen LED-Anzeige liefert hilfreiche Informationen über Remote Mikrofon +:

  LED	Operational State
  Off	Power is off.
  Slow Pulsing Grün	Power is on, but no active Bluetooth connection.
  Slow Pulsing Blau	Power is on plus an active Bluetooth connection.
  Slow Pulsing Rot	Low battery condition.
  Solid Rot	Possible fault condition.

• The Remote Mic + is on and actively streaming audio.

• The Remote Mic + is on, Bluetooth-connected, and actively streaming (either audio or a phone call) from a Bluetooth device.

• Press the button on the Remote Mic +.
• Open Thrive Hearing Control app and increase the Streaming Volume.
• Use hearing aid user control. If configured via Tastenoption, a specific gesture (e.g., short or long press on a push button) can increase streaming. Note:  Ear to Ear commands are fully supported.
• Long press volume  button on Starkey Remote Control.
• If electronic audio source output jack is setup for Variable Audio level (e.g., audio output changes when using the volume controls on the electronic audio source), then you can increase the audio output level coming from that output jack.

• Press the button on the Remote Mic +.
• Open Thrive Hearing Control app and decrease the Streaming Volume.
• Use hearing aid user control. If configured via Tastenoption, a specific gesture (e.g., short or long press on a push button) can decrease streaming. Note:  Ear to Ear commands are fully supported.
• Long press volume  button on Starkey Remote Control.
• If electronic audio source output jack is setup for Variable Audio level (e.g., audio output changes when using the volume controls on the electronic audio source), then you can decrease the audio output level coming from that output jack. Note:  This option may degrade audio quality.
• Modify the Stream Boost hearing aid memory with ~10 dB lower gain for the patient to use while streaming audio.

• Yes, this can only be done via the Starkey Remote or hearing aid user control. This cannot be done via the Thrive Hearing Control app or via the Starkey streaming accessory.

• Yes. With your hearing aids active, turn on the Remote Mic +. If audio is available, streaming automatically starts in the hearing aids.

• No. Without a visual display, it is simplest to reset the Remote Mic + and individually pair desired classic Bluetooth devices again.

• Try this sequence of steps:

1. Delete the actual Bluetooth pairing on the Bluetooth device.
2. Power off and then power on the Bluetooth device.
3. Reset Remote Mic + back to factory settings.
4. Perform the pairing process between the Bluetooth device and Remote Mic + again.

• See "Pairing with Bluetooth Devices" in the Remote Microphone + Operations Manual for more information.

• The Remote Mic + will always stream in Remote Microphone mode and Teleloop mode. If a FM receiver or Line-In is attached, the Remote Mic + will always stream when in those modes. There is no audio assessment done to determine if there is a valid audio source while in these modes.

• This allows a patient to add new phone call functionality. When wearing the Remote Mic +, they can:

1. Answer/reject/terminate phone calls without looking at the phone.
2. Use the Remote Mic + as a voice input during a phone call.

• The behavior below is dictated by Apple iOS audio routing. The red text highlights important limitations during phone calls.
• iOS settings:  General>Accessibility>MFi Hearing Devices.

  Function	Play Ringtones: On Audio Routing>Call Audio: Automatic; Media Audio: Automatic		Play Ringtones: Off Audio Routing>Call Audio: Automatic; Media Audio: Automatic
  	Remote Mic + Available	Remote Mic + Not Available	Remote Mic + Available	Remote Mic + Not Available
  Phone Call Audio	No audio heard in hearing aids due to iOS audio routing limitation	Listen to phone call in hearing aids	Listen to phone call in hearing aids	Listen to phone call in hearing aids
  Phone Call Voice Input	Remote Mic +	iPhone	Remote Mic +	iPhone
  Ringtone in hearing aid	Yes	Yes	Yes	No
  Ringtone from iPhone Speaker	Yes (if side button in ring mode)   No (if side button in silent mode with orange showing)	Yes (if side button in ring mode)   No (if side button in silent mode with orange showing)	Yes (if side button in ring mode)   No (if side button in silent mode with orange showing)	Yes (if side button in ring mode)   No (if side button in silent mode with orange showing)
  iPhone Vibrates on Incoming Call	Yes	Yes	Yes	Yes
  NOTES	Not Recommended	Typical Halo iQ, Halo 2 oder Halo setting	Recommended setting if using Remote Mic + for phone calls

• Prior to streaming audio for the first time, your hearing aids will need to be associated with each unique Remote Mic +.

• Yes, pairing can be done either inside Inspire or outside of Inspire.

• See "Pairing with Hearing Aids" in the Remote Microphone + Operations Manual for more information.

• Click for pairing instructions via Zubehör.

• Power off both the hearing aid and CROS transmitter. Power on only the hearing aid, ensuring the CROS transmitter remains powered off during the pairing process.

• About 6”, but closer is even better.

• From Thrive Hearing Control app, tap the trash icon next to the Remote Mic + to be deleted.
• From Inspire, click Delete under the appropriate accessory image via Zubehör.
• It is not possible to delete a hearing aid pairing directly from the Remote Mic +.

• Any hearing aid pairings made after the saved Inspire session will be lost if the saved session is loaded back into the hearing aids. The patient will need to re-pair a hearing aid with the Starkey streaming accessory to recover audio streaming capability.

• The Remote Mic + is capable of streaming to one monaural hearing aid or a binaural set of hearing aids.

• Yes. In Zubehör, select “Hearing Aid Mic While Streaming” and choose the preferred hearing aid mic level. By default, the Mic Reduced option is applied to hearing aids and means 50% of programmed gain.

• Yes. The hearing aid mic level can be adjusted in numerous ways:

• Remote Control - Short press or button.

• Hearing aid user control - If configured via Tastenoption.

• Memory change - If Reset Levels on Memory Change is enabled via Tastenoption, hearing aid mic level resets.

• Thrive Hearing Control app - Microphone Volume slider.

• It is best to recharge the Remote Mic + prior to its initial usage. Though, the Remote Mic + was designed to operate for a few minutes without recharging so that you can quickly demo for a patient.

• Using its female microUSB jack, the Remote Mic + battery can be charged via an AC wall socket, DC power outlet (in a car), a USB connection (on a computer or other electronic device), and a USB connection (using an instant-charger, external battery pack).

• Yes. The user can charge the Remote Mic + while streaming. The user should not wear the Remote Mic + during recharging.

• Typically, Remote Mic + reaches a fully-charged state in about 3 hours.
• For a “quick” charge, it reaches a 50% charged state in about 1 hour.

• Up to 10 hours.

• Non-replaceable, rechargeable lithium-ion battery.

• No. There is no memory effect, so it can be charged at any time. In fact, charging the battery before it is fully drained will prolong its life. It is better not to fully discharge the battery prior to charging it.

• No. Charging for extended periods of time (e.g., overnight, or a couple of days) will not harm the battery.

• A charger should provide at least 500mA of current. Most chargers provide at least 1A.

• Minimum requirements for the “instant charger” is to supply 5 volts at >=500 milliamps.

• Yes. However, computer USB ports typically provide only 100-200mA of current (versus 500mA-1000mA for wall outlet power sources). Thus, it could take longer to charge the Remote Mic + via a computer USB jack.

• In a low battery state, the LED slowly blinks red until the Remote Mic + shuts down (typically after about 15-20 minutes) or until a charging power source is applied.

• While in a low battery state, the Remote Mic + embeds an audible tone sequence in the audio stream every 5 minutes.

• While the Remote Mic + is attached to a power source, the top LED indicator provides battery charge information:

  Power	Charge State	LED
  Off	Recharging	Solid Green
  Off	Complete	Off
  On	Recharging	Solid green briefly interrupted by other LED status behaviors
  On	Complete	Off

• Simply press the Input Mode button. If the Input Mode LED illuminates, then Remote Mic + is ON. If the Input Mode LED does not illuminate, then Remote Mic + is OFF.

  

• Bluetooth spec v4.1, A2DP v1.2, HFP v1.6, HSP v1.2, and AVRCP v1.4.

• Typically, 6” – 12” [15 cm – 30 cm] from the talker’s mouth will provide good voice quality to the caller.
• The noisier the environment, the closer the mouth should be to the Remote Mic +.

• The cell phone ringtone will be sent from the cell phone to the Remote Mic + and then onto the hearing aids. All ringtone controls reside on the cell phone itself.

• This is managed by the smartphone. Typically, we would expect the ringtone to be presented in the hearing aid and allow the user to either accept or reject the incoming call. The paused A2DP audio will return in the hearing aids once the call is rejected or hung up.

• It depends on the phones and their Bluetooth implementations. For the best experience, we suggest:

• Ignoring the second phone call.

• Rejecting the second phone call on the other phone.

• Hanging up the first phone call, and then answering the second phone call.

• Maybe. For best results, lengthen the alert tone to allow sufficient time for streaming from Remote Mic + to hearing aids to start.

• Some smartphone sounds are higher priority than TV Streamer audio. A simple solution is cycle the Remote Mic + input mode to Remote Microphone. This allows the patient to use the Internet, send text messages, etc. on their smartphone without interrupting the TV Streamer audio, while still retaining the phone call interruption feature of the Remote Mic +.

• For the optimal sound quality, the classic Bluetooth radio is disabled when the telecoil is active. Upon exiting Telecoil input mode, the Remote Mic + will attempt to reestablish a Bluetooth connection. Manual reconnection may be necessary.

• If the call is answered on an iPhone, it may directly stream the phone call audio to the hearing aids and your voice input would be the iPhone.
• If the call is answered on an Android phone, you can conduct the phone call on the phone itself.
• You can ignore the call, move the Remote Mic + input mode out of Telecoil to reestablish the Bluetooth connection, and then make an outgoing phone call.
• Note:  During an incoming call, trying to quickly reestablish the Bluetooth connection by exiting Telecoil input mode does not usually work.

• When the optional, specially-designed Combined Power-In/Audio Line-In cable (part# 91259-000) is attached to the microUSB jack on the Remote Mic +, line-in audio streaming becomes available. Other cables may provide an inconsistent experience and are not recommended.

• No. Remote Mic + automatically sets its “Surround” (omni) or “Focus” (directional) modes based on its physical orientation.
• When placed horizontally (on its clip), it will be in omni mode. Other orientations will be in directional mode.

• Remote Mic + improves the signal-to-noise ratio for one-on-one conversations in noisy environments, such as inside a moving vehicle. It can also be used in quieter situations, where a patient wants to improve speech understanding from a TV or in small group conversations.
• It is not recommended for use in noisy group situations, where Remote Mic + might be used in omni mode. There are no special noise cancellation/reduction algorithms applied, so quiet environments work best.

• Evolv AI, Livio Edge AI, Livio AI, und Livio hearing aids.
• It is not compatible with Halo iQ, Halo 2 oder Halo hearing aids.
• It is not compatible with 900 MHz wireless hearing aids. These devices are compatible with SurfLink accessories.

• The Remote Mic + transmits via a Starkey proprietary 2.4 GHz audio link.

• The Remote Mic + is designed for small electronics output with a typical 1v RMS. This would include laptops, tablets, cell phones, etc. The TV Streamer is designed for large electronics output with a typical 2v RMS. This would include DVD players, cable boxes, televisions, etc. Using small electronics as audio input to TV Streamer will work, but the source audio may need to be elevated.

• Hearing aids can be paired with up to five Starkey streaming accessories.

• Remote Mic + (Remote Microphone mode) with hearing aids:  Optimal operating range with hearing aids is up to 60 feet (~20 meters).  
• Remote Mic + (Bluetooth mode) with hearing aids:  Optimal operating range with hearing aids is up to 30 feet (~10 meters).  
• Remote Mic + (Bluetooth mode) with classic Bluetooth device:  Optimal operating range with classic Bluetooth device is up to 30 feet (~10 meters).  

• * Operational range may be reduced by environmental factors, such as obstructions, interference, and human body positioning. Larger operational distances are achievable, though audio quality and connectivity will decrease.

• Yes. On the Edit Accessories screen, tap the pencil icon and type in a unique Remote Mic + name.

• No. Exposure to water or excessive moisture may damage the Remote Mic +. If the Remote Mic + is accidently exposed to water or moisture, then:

• • Power it down

  • Wipe it dry with a soft, absorbent cloth

  • Let it completely dry out before turning it back on

• If a Remote Mic + is dropped, it will automatically mute its audio stream until it has stopped moving for 2 seconds. This minimizes loud impact sounds.

• Power off and power back on again.

• No. It was designed with buttons that are difficult to accidentally activate.

• Attach USB cable to power adapter, insert AC power supply (part# 43009-000) into wall plug, and microUSB connector into Mini Remote Mic jack.

• It is not necessary to reset the Mini Remote Mic, as when hearing aids are paired, all previously paired hearing aids will be deleted from the Mini Remote Mic.

• With your hearing aids active, turn on the Mini Remote Mic. Streaming automatically starts in hearing aids.
• Open Thrive Hearing Control app and tap Start Stream from the Mini Remote Mic.
• Press Favorite “star” button on Starkey Remote Control. Within Inspire, the Favorite “star” button must be assigned “Accessory Start/Stop” functionality.  
• Use hearing aid user control. If configured via Tastenoption, a specific gesture (e.g., a long press on a push button or double tap) can start streaming. Note:  Ear to Ear commands are fully supported.

• Open Thrive Hearing Control app and tap Stop Stream from the Mini Remote Mic.
• Turn off the Mini Remote Mic.
• Press Favorite “star” button on Starkey Remote Control. Within Inspire, the Favorite “star” button must be assigned “Accessory Start/Stop” functionality.
• Use hearing aid user control. If configured via Tastenoption, a specific gesture (e.g., a long press on a push button or double tap) can stop streaming. Note:  Ear to Ear commands are fully supported.

• Walking out of range will interrupt the Mini Remote Mic audio stream and streaming stops. If desired, when back in range, the Mini Remote Mic audio stream can be manually restarted.

• The LED indicator provides helpful information about the Mini Remote Mic:

  LED	Operational State
  Off	Power is off.
  Slow Pulsing Green	Power is on.
  Slow Pulsing Red	Low battery condition.
  Solid Red	Possible fault condition.

• The Mini Remote Mic is on and actively streaming audio.

• Open Thrive Hearing Control app and increase the Streaming Volume.
• Use hearing aid user control. If configured via Tastenoption, a specific gesture (e.g., short or long press on a push button) can increase streaming. Note:  Ear to Ear commands are fully supported.
• Long press volume  button on Starkey Remote Control.

• Open Thrive Hearing Control app and decrease the Streaming Volume.
• Use hearing aid user control. If configured via Tastenoption, a specific gesture (e.g., short or long press on a push button) can decrease streaming. Note:  Ear to Ear commands are fully supported.
• Long press volume  button on Starkey Remote Control.
• Modify the Stream Boost hearing aid memory with ~10 dB lower gain for the patient to use while streaming audio.

• Yes, this can only be done via the Starkey Remote or hearing aid user control. This cannot be done via the Thrive Hearing Control app or via the Starkey streaming accessory.

• Yes. With your hearing aids active, turn on the Mini Remote Mic.

• When it is on, the Mini Remote Mic will always stream audio, including silence, to paired hearing aids.

• No. While line-in audio functionality is available on both the TV Streamer and Remote Microphone +, the Mini Remote Mic is only a remote microphone.

• Prior to streaming audio for the first time, your hearing aids will need to be associated with each unique Mini Remote Mic.

• Yes, pairing can be done either inside Inspire or outside of Inspire.

• See "Pairing with Hearing Aids" in the Mini Remote Microphone Operations Manual for more information.

• Click for pairing instructions via Zubehör.

• Power off both the hearing aid and CROS transmitter. Power on only the hearing aid, ensuring the CROS transmitter remains powered off during the pairing process.

• About 6”, but closer is even better.

• From Thrive Hearing Control app, tap the trash icon next to the Mini Remote Mic to be deleted.
• From Inspire, click Delete under the appropriate accessory image via Zubehör.
• It is not possible to delete a hearing aid pairing directly from the Mini Remote Mic.

• Any hearing aid pairings made after the saved Inspire session will be lost if the saved session is loaded back into the hearing aids. The patient will need to re-pair a hearing aid with the Starkey streaming accessory to recover audio streaming capability.

• The Mini Remote Mic is capable of streaming to one monaural hearing aid or a binaural set of hearing aids.

• Yes. In Zubehör, select “Hearing Aid Mic While Streaming” and choose the preferred hearing aid mic level. By default, the Mic Reduced option is applied to hearing aids and means 50% of programmed gain.

• Yes. The hearing aid mic level can be adjusted in numerous ways:

• Remote Control - Short press or button.

• Hearing aid user control - If configured via Tastenoption.

• Memory change - If Reset Levels on Memory Change is enabled via Tastenoption, hearing aid mic level resets.

• Thrive Hearing Control app - Microphone Volume slider.

• It is best to recharge the Mini Remote Mic prior to its initial usage. Though, the Mini Remote Mic was designed to operate for a few minutes without recharging so that you can quickly demo for a patient.

• Using its female microUSB jack, the Mini Remote Mic battery can be charged via an AC wall socket, DC power outlet (in a car), a USB connection (on a computer or other electronic device), and a USB connection (using an instant-charger, external battery pack).

• Yes. The user can charge the Mini Remote Mic while streaming. The user should not wear the Mini Remote Mic during recharging.

• Typically, Mini Remote Mic reaches a fully-charged state in about 3 hours.
• For a “quick” charge, it reaches a 50% charged state in about 1 hour.

• Up to 10 hours.

• Non-replaceable, rechargeable lithium-ion battery.

• No. There is no memory effect, so it can be charged at any time. In fact, charging the battery before it is fully drained will prolong its life. It is better not to fully discharge the battery prior to charging it.

• No. Charging for extended periods of time (e.g., overnight, or a couple of days) will not harm the battery.

• A charger should provide at least 500mA of current. Most chargers provide at least 1A.

• Minimum requirements for the “instant charger” is to supply 5 volts at >=500 milliamps.

• Yes. However, computer USB ports typically provide only 100-200mA of current (versus 500mA-1000mA for wall outlet power sources). Thus, it could take longer to charge the Mini Remote Mic via a computer USB jack.

• In a low battery state, the LED slowly blinks red until the Mini Remote Mic shuts down (typically after about 30 minutes) or until a charging power source is applied.

• While in a low battery state, the Mini Remote Mic embeds an audible tone sequence in the audio stream every 5 minutes.

• While the Mini Remote Mic is attached to a power source, the top LED indicator provides battery charge information:

  Power	Charge State	LED
  Off	Recharging	Solid Green
  Off	Complete	Off
  On	Recharging	Solid green briefly interrupted by other LED status behaviors
  On	Complete	Off

• Double click the Power button. If the LED flashes RED-BLUE, then the Mini Remote Mic is ON. If the LED remains green, then Mini Remote Mic is OFF.

• Evolv AI, Livio Edge AI, Livio AI, und Livio hearing aids with the most-up-to-date hearing aid firmware.
• It is not compatible with Halo iQ, Halo 2 oder Halo hearing aids.
• It is not compatible with 900 MHz wireless hearing aids. These devices are compatible with SurfLink accessories.

• The Mini Remote Mic transmits via a Starkey proprietary 2.4 GHz audio link.

• No, the Mini Remote Mic does not have separate omni and directional modes. It uses proximity to sound source plus a noise reduction algorithm to provide the assistive listening benefit.

• Hearing aids can be paired with up to five Starkey streaming accessories.

• Optimal operating range with hearing aids is up to 60 feet (~20 meters).  

• * Operational range may be reduced by environmental factors, such as obstructions, interference, and human body positioning. Larger operational distances are achievable, though audio quality and connectivity will decrease.

• Yes. On the Edit Accessories screen, tap the pencil icon and type in a unique Mini Remote Mic name.

• No. Exposure to water or excessive moisture may damage the Mini Remote Mic. If the Mini Remote Mic is accidently exposed to water or moisture, then:

• • Power it down

  • Wipe it dry with a soft, absorbent cloth

  • Let it completely dry out before turning it back on

• If a Mini Remote Mic is dropped, it will automatically mute its audio stream until it has stopped moving for ~2 seconds. This minimizes loud impact sounds.

• Power off and power back on again.

• No. It was designed with buttons that are difficult to accidentally activate.

• Jedes elektronische Gerät mit einem der folgenden Audioausgänge mit Klinkenbuchse (Analog 3.5mm, Analog Cinch, Digital Optisch Toslink, Digital S/PDIF Koaxial) kann direkt an SurfLink Media angeschlossen werden. Zusätzlich kann ein Externes Mikrofon (Artikelnummer 52640-000) indirekt ein Audiosignal liefern, wenn eine direkte Verbindung nicht möglich ist.

• Wir schlagen die Option unten für das erste Setup vor.

  Verbindungstyp	Einsatz (Verbindung zur Audioquelle oder Stromversorgung)	Einsatz (Anschluss auf der Rückseite des SurfLink Media)	SurfLink Media Buchse
  	Analoges Cinch-Kabel (rot-weiß) (RCA)	Analoges Cinch-Kabel (rot-weiß) (RCA)	2
  	Digitales S/PDIF Toslink Kabel - Optisches Kabel	Digitales S/PDIF Toslink Kabel - Optisches Kabel	3
  	Digitales S/PDIF Koaxial Kabel	Digitales S/PDIF Koaxial Kabel	4
  	3.5 mm Klinkenstecker	Analoges Cinch-Kabel (rot-weiß) (RCA)	2

• Siehe "Verbindung mit elektronischen Audioquellen" in der SurfLink Media Bedienungsanleitung für weitere Informationen.

• Viele ältere Fernsehgeräte und viele neue Geräte mit Flachbildschirmen haben keine Klinkenbuchsen für den Audioausgang. Das externe Mikrofon bietet die Möglichkeit ein Audiosignal zu empfangen und zu den Hörsystemen zu streamen.

  Verbindungstyp	Einsatz (Verbindung zur Audioquelle oder Stromversorgung)	Einsatz (Anschluss auf der Rückseite des SurfLink Media)	SurfLink Media Buchse
  	Externes Mikrofon	3.5 mm Klinkenstecker	1

• Siehe "Anwendung mit dem externen Mikrofon" in der SurfLink Media Bedienungsanleitung für weitere Informationen.

• Stecken Sie das AC-Netzgerät in die Netzsteckdose in der Wand und den microUSB Stecker in die Buchse #5.

  Verbindungstyp	Einsatz (Verbindung zur Audioquelle oder Stromversorgung)	Einsatz (Anschluss auf der Rückseite des SurfLink Media)	SurfLink Media Buchse
  	Netzkabel	Micro-USB Netzanschluss	5

• Siehe "Verbindung mit dem Stromnetz" in der SurfLink Media Bedienungsanleitung für weitere Informationen.

• Wenn ich SurfLink Media das erste Mal einrichte, leuchtet eine grüne LED konstant und bestätigt, dass eine elektronische Audioquelle ein Signal bei einem erkennbaren Pegel abgibt und dass das Kabel korrekt mit SurfLink Media verbunden ist. Wenn der Kunde trotzdem kein gestreamtes Audiosignal hört, versuchen Sie den Fehler durch Änderung des Hörprogramms in den Hörsystemen oder durch Drücken der Sterntaste (Start/Stopp Streaming) an der Fernbedienung zu beheben.

• Im Allgemeinen modifiziert die Streaming-Aktivierung an SurfLink Media die Entfernung, in der die Hörsysteme in der Lage sind, das Streaming zu starten. Er hat keinen Effekt auf die aktive Audio-Streaming-Entfernung, die fest eingestellt und durch den Benutzer nicht veränderbar ist. Wenn ein Hörsystem auf den manuellen Betrieb eingestellt ist und der Hörsystemträger die Sterntaste drückt, sich aber außerhalb des Übertragungsbereichs für das Streaming befindet, ist kein Audio-Stream hörbar. In beiden Betriebsarten: "Automatisch" und "Manuell" müssen die Hörsysteme nahe genug, also im Übertragungsbereich für das Audio Streaming sein, um das Streaming zu aktivieren. Die Hörsysteme verhalten sich im "Manuellen" und "Automatischen" Betrieb gleich.
• Note:  Wenn der Schieber Streaming-Aktivierung am weitesten links ist (ein blauer Punkt), ist dies ein Testbetrieb (15 – 30 cm Aktivierungsentfernung). Zwei blaue Punkte aktivieren normalerweise innerhalb von 4’-8’.

• Wenn Sie bei einer SurfLink Fernbedienung auf eine Taste drücken, ist dies kein unmittelbares Ereignis. Es wird über das SurfLink Media geleitet, das auf dem Weg zum Hörsystem eine geringe Verzögerung (bis zu fünf Sekunden) verursachen kann.

1. Drücken Sie die Sterntaste an der SurfLink Advanced Fernbedienung. In Inspire muss der 'Stern'-Button der Funktion “Stop/Start Audio Stream” zugeordnet werden.
2. Wählen Sie ein Hörprogramm, das nicht für das Audio-Streaming eingestellt ist.
3. Schalten Sie die Audioquelle aus.
4. Schalten Sie das SurfLink Media aus.

• Die hintere LED-Anzeige liefert hilfreiche Informationen über SurfLink Media:

  LED Anzeige	Status SurfLink Media
  Aus	SurfLink Media ist ausgeschaltet. SurfLink Media erkennt kein ankommendes Audiosignal.
  Blinkt fünfmal	Beim Einschalten blinkt die LED, um anzuzeigen, dass SurfLink Media bereit ist für die Audioübertragung. Wenn der () oder () Schalter geändert wird, blinkt die LED als Erinnerung, dass gerade ein Neustart läuft.
  Konstant Grün	Es kommt ein Audiosignal an.
  Blinkt kontinuierlich	Mögliche Fehlerbedingung. Siehe Fehlersuche.

• Hörsysteme mit einer “”-Markierung können kein Audiosignal von der oberen Position streamen, da sie mit dem Audioformat nicht kompatibel sind. Diese Hörsysteme bleiben im Mikrofonbetrieb.

• Es ist nicht erforderlich Hörsysteme speziell mit SurfLink Media zu paaren. Der Hörakustiker muss aber SurfLink Media über Zubehör aktivieren.

• Im Betrieb streamt ein SurfLink Media das Audiosignal zu allen Hörsystemen innerhalb des Bereiches, für die das Streaming aktiviert wurde. In Abhängigkeit von den Hörsystemeinstellungen kann jedes Hörsystem mit dem Streaming beginnen, entweder "Automatisch" oder "Manuell" über den Befehl "Streaming starten" ("Sterntaste") auf einer Fernbedienung.

• SurfLink Media ist in der Lage in einer normalen Hörumgebung zu mehreren Hörsystempaaren zu streamen.

• Jedesmal, wenn Sie ein Hörsystem mit einem SurfLink Media verbinden, wird die Batterie im Hörsystem schneller entladen. Die typische Lebensdauer der Hörsystembatterie verringert sich um bis zu 35%, variiert aber basierend auf individuellen Faktoren.

• Wenn Sie die Audioquelle oder SurfLink Media ausschalten (die Streaming-Verbindung ist unterbrochen), empfangen die Hörsysteme kein Streaming-Signal mehr, sind aber noch im Streaming-Betrieb. Immer wenn Sie das Streaming neu starten (z.B. Fernseher oder SurfLink Media einschalten), starten die Hörsysteme erneut mit dem Streaming, ohne dass der Kunde reagieren muss.

• Das Streaming über SurfLink Media wird im Telefonprogramm deaktiviert.

• • Beispiel: Der Kunde hat das Streaming in den Hörprogrammen 1, 2 und 3 aktiviert. Wenn der Kunde in Hörprogramm 3 das Audio-Streaming nutzt, schaltet er mit der SurfLink-Fernbedienung auf Hörprogramm 4 um (das in der Rotation ist), und das Streaming stoppt. Das Weiterschalten auf Hörprogramm 1 startet das Streaming erneut in beiden Hörsystemen.

• Note:  Während des Audio-Streamings sind keine Ear-to-Ear Befehle möglich.

1. • Beispiel: Angenommen beim Hörsystem des Kunden ist das Hörprogramm 4 auf Automatische Telespule oder Automatisches Telefon eingestellt. Wenn ein Telefongespräch während einer aktiven Streaming-Sitzung (z.B. auf Hörprogramm 2) ankommt, startet auf dem “Telefonohr” das Hörprogramm 4. Das gestreamte Audiosignal zum “Telefonohr” stoppt während des Telefongesprächs. Das “Nicht Telefon”-Ohr (immer noch in Hörprogramm 2) fährt mit dem Streaming beim gleichen Audiopegel fort. Nachdem das Telefongespräch beendet ist, kehrt das Hörsystem auf dem “Telefonohr” wieder zu Hörprogramm 2 zurück und das Audio-Streaming startet wieder.

• Wir empfehlen mindestens zwei SurfLink Medias für Nordamerika und eins für Europa. Die Geräte sollten einen Abstand von 13 Metern oder mehr zueinander einhalten, um unerwünschte Störungen zu minimieren.

• Gültiges System für Nordamerika:  SurfLink Media (Seriennummer beginnt mit “M”) und SurfLink Remote (Seriennummer beginnt mit “N”).
• Gültiges EU-System:  SurfLink Media (Seriennummer beginnt mit “D”) und SurfLink Remote (Seriennummer beginnt mit “E”).
• Gültiges System für Australien/Neuseeland:  SurfLink Media (Seriennummer beginnt mit “A”) und SurfLink Remote (Seriennummer beginnt mit “N”).

• (untere Schalterposition): Bei 4000 Hz. Alle 900MHz Hörsysteme können dieses Format übertragen.
•  (obere Schalterposition): Bis zu 8000 Hz. Nur Hörsysteme, die mit diesem Symbol markiert sind, können dieses Format übertragen.

• Stellen Sie die Audioeinstellung Mono/Stereo auf Mono.

• 

• SurfLink Mobile ist kompatibel mit allen 900 MHz Drahtlos-Hörsystemen. Um die beste Übertragungsqualität zu erreichen, sollten die Hörsysteme immer die neueste Firmware enthalten.

• Computer erkennen das SurfLink Mobile evtl. als ein Ethernet-fähiges Gerät (da es mit Ethernet über USB arbeitet). Viele Computer unterbrechen standardmäßig die WiFi-Verbindung, wenn eine Ethernet (Hardwired) Verbindung eingerichtet wurde. Wenn Sie diese Netzwerkfunktion nicht wünschen, können Sie diese normalerweise im Netzwerk individuell am Computer anpassen.

• Nein. Die Ear-to-Ear Befehle der Hörsysteme sind deaktiviert, wenn die Geräte aktiv mit der Kommunikation oder der Audioübertragung von den SurfLink-Zubehörgeräten: SurfLink Programmiereinheit, SurfLink Media 2, SurfLink Mobile, oder SurfLink externes Mikrofon 2 beschäftigt sind.

• Ja. SurfLink Media und SurfLink Mobile sind so gestaltet, dass sie mit demselben Set Hörsysteme zusammenarbeiten. An SurfLink Mobile kann der Bildschirm der Fernbedienung wie die SurfLink Fernbedienung Advanced funktionieren. Mit der Favoritentaste können Sie die Übertragung von SurfLink Media starten und stoppen.

• Die Übertragungsbereiche variieren basierend auf der gewünschten Funktion.

• Von	Zu	Kommunikationstyp	Bereich in Meter
  SurfLink Mobile	Hörsysteme	One-Way Audio Streaming Surround Mik Fokus Mik Line-in Audio Bluetooth A2DP Audio One-Way Handy (JustTalk Deaktiviert)	4 - 5 Meter
  SurfLink Mobile	Hörsysteme	Two-Way Handy Streaming (JustTalk aktiviert)	1 - 2 Meter
  Bluetooth Gerät (Handy, MP3-Player, Laptop, usw.)	SurfLink Mobile	One-Way Audio Streaming	Bis zu 10 Meter

• Diese Informationen sind direkt aus der Bedienungsanleitung für SurfLink Mobile entnommen:

"Wenn Sie andere medizinische Geräte nutzen oder implantierbare Geräte tragen wie z.B. Defibrillatoren oder Herzschrittmacher und sich Gedanken machen, ob Ihr SurfLink Mobile Störungen mit diesen Systemen verursachen könnte, wenden Sie sich bitte an Ihren Arzt oder den Hersteller Ihres medizinischen Gerätes für Informationen über das Risiko einer Störung. Sie sollten SurfLink Mobile nicht während einer MRT-Untersuchung verwenden.”

• Wenn sich elektronische Geräte, die mit 900 MHz arbeiten, in großer Nähe zu SurfLink Mobile befinden, können die Radiofrequenz- (RF) Emissionen unerwünschte Interferenzen mit SurfLink Mobile und umgekehrt verursachen. In SurfLink Mobile kann dies zu unterbrochenen Signalen und/oder einer verminderten Audioqualität führen. In den meisten Umgebungen stellt sich die Technologie der Adaptive Frequency Agility auf einen störungsfreien Frequenzkanal ein, um die Störung zu beheben.

• Wenn das störende Signal aber nahe genug, sehr stark oder von sehr kurzer Dauer ist, kann der Benutzer am SurfLink Mobile geringe Änderungen der Audioqualität feststellen. In den meisten Fällen reicht es aus, sich einfach weiter weg von dem störenden 900 MHz Gerät zu bewegen, um alle Probleme zu lösen.

•  

  In seltenen Fällen, in denen es nicht genügend Platz gibt, das störende Gerät entfernt aufzustellen oder wo nicht genug Platz ist das störende Gerät und SurfLink Mobile voneinander getrennt zu nutzen, kann es notwendig sein, das störende Gerät zu ersetzen, andere Frequenzen auszuwählen oder vorübergehend das Audio Streaming an SurfLink Mobile zu beenden.

• Die Synchronisation erfolgt in zwei Schritten:

• • Im ersten Schritt aktivieren Sie SurfLink Mobile über Zubehör.

  • Im zweiten Schritt gehen Sie in SurfLink Mobile auf Werkzeug>Einstellungen>Erweiterte Einstellungen>HörSysteme und synchronisieren die Hörsysteme.

Zum Optimieren der Produktdemonstration folgen Sie diesen Schritten.

1. Programmieren Sie nicht gleichzeitig drahtlos mit einer SurfLink Programmiereinheit.
2. Schalten Sie alle in der Nähe befindlichen SurfLink Zubehörgeräte (z.B. SurfLink externes Mikrofon 2 und SurfLink Media 2) aus.
3. Führen Sie die Demonstration in einem Raum durch, der 8 x 8 Meter oder größer ist:

1. Vereinigte Staaten und Kanada:

2. Maximal 2 aktive SurfLink Mobiles können unterstützt werden.

3.  

   Europa:

4. Maximal 1 aktive SurfLink Mobile können unterstützt werden. Die EU begrenzt die RF-Bandbreite, so dass die Leistungsfähigkeit von SurfLink Mobile begrenzt wird, um Interferenzen durch Umschalten auf einen neuen Frequenzkanal zu vermeiden.

• SurfLink Mobile überträgt bei der Bluetooth- (A2DP-Profil) und bei Line-in Übertragung in Stereo. In diesen beiden Situationen sendet SurfLink Mobile immer zu beiden Hörsystemen, wenn die binauralen Hörsysteme mit SurfLink Mobile synchronisiert sind. Der rechte Audiokanal wird auf das rechte Hörsystem und der linke Audiokanal auf das linke übertragen. Wird nur eins der beiden binauralen Hörsysteme in die Streaming-Sitzung einbezogen, hört der Hörsystemträger auch nur einen Audiokanal.
• SurfLink Mobile überträgt ein Mono-Signal, wenn es ein Audiosignal von einem Handy oder einem externen Mikrofon an die Hörsysteme sendet. Bei einer monauralen Anpassung kombiniert SurfLink Mobile den rechten und den linken Audiokanal zu einem Signal und überträgt beide zusammen zu dem einen Hörsystem.

• Nein. Der USB-Anschluss unterstützt zurzeit nur den Datentransfer (z.B. Firmware Updates) oder das Laden der Akkus. Das Kabel microUSB auf 3.5 mm Klinkenstecker (mit SurfLink Mobile geliefert) sollte für die Verbindung zum Audioausgang des Computers über Kabel verwendet werden.

• Erhöhen Sie an der Audioquelle den Ausgangspegel.
• Erhöhen Sie den Pegel des Audio Streams (im Streaming Bildschirm), während Sie gleichzeitig die Lautstärke des Hörsystems verringern (im Bildschirm Remote), so dass Sie eine komfortable Einstellung erreichen. Für die beste Audioqualität sollte der Audio Stream auf 75% oder höher eingestellt sein. Jeder Audioeingang (darunter die Betriebsarten Surround und Fokus Mik haben unabhängige Streaming Pegel.

   

  Streaming-Bildschirm	Streaming-Lautstärke bei 75% oder höher

• Beim Streaming von Gesprächen über Mobiltelefone erhöhen Sie de Lautstärke des Audio Streams (im Bildschirm Telefon), während Sie die Lautstärke (im Remote-Bildschirm) verringern, um eine komfortable Einstellung zu erreichen. Für die beste Audioqualität sollte der Audio Stream auf 75% oder höher eingestellt sein.

   

  Telefon-Bildschirm	Streaming-Lautstärke bei 75% oder höher

• Stellen Sie den Frequenzgang für den Stream Boost auf eine optimale Klangqualität ein. Reduzieren Sie zum Beispiel die Verstärkung der hohen Frequenzen.

• Bei der Audioübertragung wirken die Optionen der Störlärmunterdrückung sowohl auf übertragene Audiosignal als auch Mikrofoneingang des Hörsystems. Wenn einige Optionen der Störlärmunterdrückung aktiviert sind, können die Hörsysteme das übertragene Audiosignal als unerwünschtes Geräusch interpretieren und dessen Verarbeitung modifizieren.
• Standardmäßig deaktivieren sowohl das Musik- als auch das Streaming-Hörprogramm die Adaption der Störlärmunterdrückung im Hörsystem.

Sie stellen die Lautstärke über die Taste auf der Seite von SurfLink Mobile ein.

Einstellung der Lautstärke während des Streamings

• Mit dem Lautstärkesteller im Streaming-Bildschirm stellen Sie den Pegel des Audio-Eingangs ein. Dieser wird als Anstieg des Audiopegels angezeigt.

• 

  SurfLink Mobile speichert die vorher eingestellten Pegeleinstellungen für den Audioeingang.

• Mit dem Lautstärkesteller im Bildschirm Telefongespräch stellen Sie den Pegel des Audio-Eingangs ein (dieser Bildschirm erscheint nur während eines aktiven Telefongesprächs) und wird als wird als Anstieg des Audiopegels angezeigt.

• 

  SurfLink Mobile speichert die vorher eingestellten Pegeleinstellungen für den Audioeingang.

• Mit den Poti-Einstellungen im Bildschirm Fernbedienung stellen Sie die Lautstärke der Hörsysteme ein, und sie wird durch einen Lautsprecher mit einem Plus- oder Minuszeichen angezeigt. Wenn Sie aktiv ein Audiosignal übertragen (Telefongespräch, "Surround" Mik, “Fokus” Mik, Line-in oder A2DP Bluetooth), verstärkt/dämpft das Hörsystem auch das übertragene Audiosignal.

• 

Einstellungen des Lautstärkestellers ohne Streaming

• Mit den Poti-Einstellungen im Bildschirm Streaming stellen Sie die Lautstärke der Hörsysteme ein, sie wird durch einen Lautsprecher mit einem Plus- oder Minuszeichen angezeigt.

• 

• Mit den Poti-Einstellungen im Bildschirm Fernbedienung stellen Sie die Lautstärke der Hörsysteme ein, und sie wird durch einen Lautsprecher mit einem Plus- oder Minuszeichen angezeigt.

• 

• Zurzeit gibt es in der Industrie keine Bluetooth-Systeme für Hörsysteme, die eine Klangqualität bieten, die für medizinische Untersuchungen akzeptabel wäre.

• Wenn das Smartphone (z.B. iPhone) mit dem HFP+A2DP Profil arbeitet, überträgt das Smartphone seine Indikatortöne (z.B. SMS/Klicks auf der Tastatur) über A2DP. Deshalb hören Sie diese Indikatortöne nur, wenn bereits ein aktives Audio Streaming mit A2DP über SurfLink Mobile läuft.

• Das Hörsystem kehrt nicht zu der Lautstärke zurück, die vor dem Streaming eingestellt war, wenn die Audioübertragung beendet wird.

• Wenn eine Verbindung nach dem Hands-Free Profile (HFP) zum Einsatz kommt, schaltet der Button Trennen/Verbinden im Bildschirm 'Fernbedienung' in SurfLink Mobile zwischen dem Audio Streaming über SurfLink Mobile und dem Telefonieren über das Handy selbst hin und her.

• 

• Während eines Telefongesprächs wird die Favoritentaste durch den Button Trennen/Verbinden ersetzt. Wenn das Telefongespräch beendet ist, kehrt dieser Button wieder in die programmierte Funktion der Favoritentaste zurück.

• In einer Bluetooth Situation werden sowohl das Auto als auch SurfLink Mobile als "Slave"-Geräte zum Handy, welches das "Master"-Gerät ist, angesehen. Da beide mit dem Handy gepaart werden und für die Audioübertragung vom Handy zum Einsatz kommen können, lässt sich nicht vorhersagen, welches Gerät das Handy als Standard auswählt. In einigen Fällen funktioniert es nach dem Prinzip: Wer zuerst kommt, malt zuerst, während in anderen Fällen das Handy standardmäßig ein bestimmtes Gerät auswählt. Die beste Lösung ist, Bluetooth an dem Gerät, das Sie nicht im Auto benutzen möchten, auf Aus Aus zu schalten. Wenn Sie z.B. SurfLink Mobile im Auto nutzen möchten, sollten Sie das Bluetooth-System des Autos auf Aus schalten.

• 

• Wenn möglich ist es das Beste einen Telefonanruf über SurfLink Mobile anzunehmen. Es gibt einige Handys, die den Anruf nicht richtig an SurfLink Mobile weiterleiten, wenn Sie einen Anruf am Handy selbst annehmen.

• SurfLink Mobile erkennt, welche Bluetooth-Profile durch das verbunden Handy unterstützt werden. Unterstützt das verbunden Gerät sowohl das Hands-Free Profile (HFP) und das Media Profile (A2DP), wie z.B. bei Smartphones, erwartet SurfLink Mobile beide Profile für die Verbindung, bevor es das Phone Book Access Profile (PBAP) einrichtet.
• Wenn aus einem bestimmten Grund nur die Hands-Free Profil (HFP) Verbindung eingerichtet ist, kann SurfLink Mobile solange keine Verbindung zu dem Phone Book Access Profile (PBAP) herstellen, bis die Verbindung zum Media Profile (A2DP) beendet wurde.
• Wenn das Handy das Media Profile (A2DP) nicht unterstützt, verbindet sich SurfLink Mobile direkt nach der Einrichtung der Hands-Free Profile (HFP) Verbindung automatisch mit dem Phone Book Access Profile (PBAP).

• SurfLink Mobile ist mit einer Vielzahl von Mobiltelefonen und Tablet-PCs kompatibel. Informieren Sie sich in der Übersicht SurfLink Mobile Kompatibilität auf der Website für Fachleute.

Ja. Sie benötigen folgendes Zubehör:

• das optionale Kabel mit einem 3.5mm Stereo-Klinkenstecker (nicht lieferbar von Starkey)

• 

• Ein Line-in Kabel (geliefert mit SurfLink Mobile)

• 

Folgen Sie diesen Schritten:

1. Stecken Sie den Klinkenstecker in den Audioausgang am Fernseher ein.

    

   
2. Verbinden Sie das Line-in Kabel mit dem anderen 3.5 mm Stereo-Klinkenstecker des Kabels vom TV-Audioausgang.

    

   
3. Verbinden Sie den MicroUSB-Stecker mit SurfLink Mobile.

    

   

• SurfLink Remote Microphone 2 is compatible with select wireless 900 MHz hearing aids (Muse iQ, SoundLens Synergy iQ, Muse, SoundLens Synergy, und Z Series).

• No. Only the SurfLink Remote Microphone 2 is compatible with the Mini Mobile Adapter.

• No. SurfLink Remote Microphone 2 can only be synced to one left and one right hearing aid at a time.

• Yes. Unlimited SurfLink Remote Microphone 2s can be synced to one set of hearing aids. However, only one SurfLink Remote Microphone 2 can be used at a time with a set of hearing aids.

• Slide the power switch to the off position and then back to the on position.

• No. SurfLink Remote Microphone 2 automatically sets its “Focus” (directional) or “Surround” (omni) modes based on its physical orientation. When placed horizontally (on its clip), it will be in “Surround” mode. Other orientations will be in “Focus” mode.

• No. To temporarily stop audio streaming, simply turn off the SurfLink Remote Microphone 2.

• No. To temporarily stop audio streaming, simply turn off the SurfLink Remote Microphone 2.

• No. Exposure to water or excessive moisture may damage it. If the SurfLink Remote Microphone 2 is accidently exposed to water or moisture, then:

• • Power it down

  • Wipe it dry with a soft, absorbent cloth

  • Let it completely dry out before turning it back on

• Using its female microUSB jack, the SurfLink Remote Microphone 2 battery can be recharged via an AC wall socket, DC power outlet (in a car), a USB connection (on a computer or other electronic device), and a USB connection (using an instant-charger, external battery pack). See "Typical Charging Method" in the SurfLink Remote Microphone Manual for more information.
• When attached to a SurfLink Mini Mobile Adapter and power is applied to the Adapter, then the SurfLink Remote Microphone 2 will charge in parallel with the Adapter.

• Typically, SurfLink Remote Microphone 2 reaches a fully-charged state in about 2 hours.

• Non-replaceable, rechargeable lithium-ion battery.

• Yes. The user can charge the SurfLink Remote Microphone 2 while streaming.

• No. Leaving the SurfLink Remote Microphone 2 charging for extended periods of time (e.g. overnight) will not harm the battery.

• Yes.

• SurfLink Remote Microphone 2: When SurfLink Remote Microphone 2 is off, then:

• Charging is noted by a solid green LED.

• Fully charged battery is noted when LED turns off.

• When SurfLink Remote Microphone 2 is on (streaming), then applying power is noted by a green LED for 2 seconds. Then, the LED slowly blinks blue since streaming is more important than charging.
• Original SurfLink Remote Microphone: When SurfLink Remote Microphone is off, then:

• Charging is noted by a slow blinking green LED.

• Fully charged battery is noted by solid green LED.

• LED slowly blinks red and a unique audible indicator tone is sent to the hearing aids. This indicator tone occurs every 5 minutes until SurfLink Remote Microphone 2 shuts down or until a charging power source is applied.

• Any patient who reports difficulty hearing others in a noisy situation are the most obvious candidates, but patients who generally are in quieter situations should not be excluded. Many SurfLink Remote Microphone 2 alpha participants reported great improvement in speech understanding at home and in other quiet settings.

• SurfLink Remote Microphone 2 improves the signal-to-noise ratio for one-on-one conversations in noisy environments, such as inside a moving vehicle. It can also be used in quieter situations, where a patient wants to improve speech understanding from a TV or in small group conversations.

• When hearing aids are synced, all previously synced hearing aids will be deleted from SurfLink Remote Microphone 2. There is no method to explicitly “delete” synced hearing aids without syncing new hearing aids.

• By default, Stream Boost is disabled for “Speech and Noise” and “Machine Noise”. These can be enabled via Environment Manager for the Stream Boost (and/or Streaming) memory.

• Sync both the receiver and transmitter to the SurfLink Remote Microphone 2.

• SurfLink Mini Mobile is compatible with select wireless 900 MHz hearing aids (Muse iQ, SoundLens Synergy iQ, Muse, SoundLens Synergy, und Z Series).

• No. Only the SurfLink Remote Microphone 2 is compatible with the Mini Mobile Adapter.

• Yes. The Mini Mobile Adapter can be shared with any SurfLink Remote Microphone 2.

• Yes. Unlimited SurfLink Mini Mobiles can be synced to one set of hearing aids. However, only one SurfLink Mini Mobile can be used at a time with a set of hearing aids.

• Typically, 6” – 12” [15cm – 30cm] from the talker’s mouth will provide good voice quality to the caller.

• Mini Mobile Adapter supports both Handsfree (HF) and Advanced Audio Distribution Profile (A2DP).

• Mini Mobile Adapter supports Bluetooth version 4.1 + EDR.

• Power off and power back on again.

• No. Exposure to water or excessive moisture may damage it. If the SurfLink Mini Mobile system is accidently exposed to water or moisture, then:

• • Power it down

  • Wipe it dry with a soft, absorbent cloth

  • Let it completely dry out before turning it back on

• Using its female microUSB jack, the Mini Mobile Adapter battery can be recharged via an AC wall socket, DC power outlet (in a car), a USB connection (on a computer or other electronic device), and a USB connection (using an instant-charger, external battery pack).
• While they are attached, you can charge both the Mini Mobile Adapter and Remote Microphone 2 at the same time.

• Typically, SurfLink Mini Mobile reaches a fully-charged state in about 2 hours.

• Non-replaceable, rechargeable lithium-ion batteries.

• Yes. The user can charge the SurfLink Mini Mobile while streaming. During this time, both the Mini Mobile Adapter and SurfLink Remote Microphone 2 are being charged.

• The batteries charge simultaneously.

• No. Charging for extended periods of time (e.g. overnight) will not harm the battery.

• Yes.

• When Mini Mobile Adapter is attached to a power source, the LED becomes solid green and charging automatically begins. When power is on, the solid green LED will be interrupted by other LED behaviors. When the battery is fully-charged, the solid green LED turns off.

• In a low battery state, the LED slowly blinks red until the Mini Mobile Adapter shuts down or until a charging power source is applied. While in a low battery state, the Mini Mobile Adapter embeds an audible tone sequence in the audio stream every 3 minutes.

• If Mini Mobile is not explicitly listed on the Zubehör screen, then select “Remote Mic” and adjust hearing aid microphone offsets and Stream Boost to the desired settings. These will apply to both SurfLink Remote Microphone 2 and Mini Mobile.

• No. All Bluetooth pairing occurs outside of Inspire. A Bluetooth device (such as a smartphone) and the Mini Mobile Adapter will be directly paired with each other.

• No.

• To reset Mini Mobile Adapter back to factory settings, ensure it is powered on and not Bluetooth-connected to other devices (the green LED will be slowly pulsing). Double click the push button so that the LED starts rapidly blinking blue. Press the push button for 12 seconds until LED starts rapidly blinking red. The Mini Mobile Adapter automatically turns off following a reset.

• Terminate any active Bluetooth connections with the Mini Mobile Adapter, resulting in a slowly pulsing green LED. To start the pairing process, put your new Bluetooth device into pairing mode. Double click the push button on the Adapter so that the LED starts rapidly blinking blue. When it appears, select the product name (SurfLink Mini) on your Bluetooth device. A green LED for 2 seconds confirms a successful pairing with the new Bluetooth device.

• First, sync both the receiver and transmitter to the SurfLink Remote Microphone 2. Second, ensure audio source is providing Mono audio. If audio source is providing stereo audio, then the receiver hearing aid will only receive one audio channel (left only or right only).

• During Bluetooth streaming, the Remote Microphone built-in microphones are disabled.

• During Bluetooth streaming, the hearing aid microphones will respond as though they are receiving Remote Microphone streamed audio.

• Nothing. The user continues uninterrupted streaming from SurfLink Media. All SurfLink Mini Mobile streams (including phone calls and ringtones) are equal priority to SurfLink Media and will not interrupt the existing SurfLink Media stream.

• No. To temporarily stop audio streaming, simply turn off the SurfLink Remote Microphone 2.

• No. To temporarily stop audio streaming, simply turn off the SurfLink Remote Microphone 2.